BBA 101 Management Process and Organizational Behavior Notes for GGSIPU BBA Sem 1
Bachelor of Business Administration
- Classification
- Theory
- Credits
- 4
- Internal marks
- 40
- External marks
- 60
Subject overview
BBA 101 Management Process and Organizational Behavior Notes from Unnati Educations cover all 4 units of the GGSIPU BBA Semester 1 paper in an 82-page printed book: 55 sections, 17 labelled diagrams, a quick revision table for every unit and 62 exam questions with answer points. They follow the NEP syllabus for the batch admitted 2024-25 onwards.
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Browse related subjectsBBA 101 Management Process and Organizational Behavior at a glance: GGSIPU BBA Sem 1 credits, units and exam pattern
BBA 101 is the first Major paper of the BBA programme: four lectures a week and 4 credits.
| Code and title | BBA 101: Management Process and Organizational Behavior |
|---|---|
| Course and semester | BBA, Semester 1 |
| Category and credits | Discipline Specific Course / Major · L-4, T-0 · 4 credits |
| Marks | 100: 40 internal (class test 15 + activities 25) + 60 external |
| Applies to | Batch admitted 2024-25 onwards |
| End-term pattern | Paper-setter instructions not printed in the official BBA PDFs |
| Exam duration | 3 hours |
| Units | 4 units × 15 hours = 60 hours |
| Paired lab | None (theory paper) |
End-term minimums and re-appear rules come from GGSIPU Ordinance 11, not the BBA scheme. BBA 101 sits with seven other GGSIPU BBA Semester 1 papers, two of them NUES.
BBA 101 Management Process and Organizational Behavior Notes unit-wise: 62 exam questions with answer points and 17 diagrams across 4 units
These BBA 101 Management Process and Organizational Behavior IPU notes follow one build per unit: sections, definition and comparison tables, diagrams, exam questions and a revision table. The sample PDF above has a page from each unit. Notes for other papers are listed under GGSIPU BBA notes.
BBA 101 Unit 1: Introduction to Management
Pages 5-23, 12 sections. Starts with the meaning, nature and need of management and the five functions, then traces management thought: Taylor and Fayol, the Hawthorne studies, the behavioural school, systems and contingency approaches, MBO and Business Process Re-engineering. 4 diagrams, 16 exam questions.
Quick look: Taylor's differential piece wage (from page 11)
- Standard output: 10 units a day.
- Rate: Rs 50 a unit at or above standard, Rs 40 below it.
- Worker A makes 11 units (Rs 550); Worker B makes 9 (Rs 360). Rs 190 for 2 units pushes B to the standard.
BBA 101 Unit 2: Planning and Organizing
Pages 24-45, 17 sections. Planning covers types of plans, strategic planning, PESTLE and SWOT, decision-making steps and techniques, and perfect versus bounded rationality. Organizing covers span of management with Graicunas' formula, line, staff and functional authority, delegation, decentralisation, formal and informal structure, and structures up to matrix and network forms. 6 diagrams, 16 exam questions.
Quick look: break-even as a decision technique (from page 30)
- Fixed cost Rs 60,000; price Rs 50; variable cost Rs 30 a unit.
- Contribution = 50 minus 30 = Rs 20 a unit.
- Break-even = 60,000 ÷ 20 = 3,000 units; sell more and the product makes a profit.
BBA 101 Unit 3: Introduction to Organizational Behavior
Pages 46-63, 13 sections. Covers personality and its determinants, four learning theories (Pavlov, Skinner, cognitive, Bandura) with reinforcement schedules, the perceptual process and perceptual errors, Rokeach and Allport on values, the ABC model of attitude and five job-related attitudes. 2 diagrams, 15 exam questions.
| Basis | Classical | Operant |
|---|---|---|
| Given by | Ivan Pavlov | B.F. Skinner |
| Behaviour | Involuntary | Voluntary |
| Sequence | Stimulus before response | Consequence after response |
| Example | Dog salivates at bell | Employee works harder for a bonus |
Quick look: classical vs operant conditioning (from page 51)
- Basis
- Given by
- Classical
- Ivan Pavlov
- Operant
- B.F. Skinner
- Basis
- Behaviour
- Classical
- Involuntary
- Operant
- Voluntary
- Basis
- Sequence
- Classical
- Stimulus before response
- Operant
- Consequence after response
- Basis
- Example
- Classical
- Dog salivates at bell
- Operant
- Employee works harder for a bonus
BBA 101 Unit 4: Motivation and Leadership; Conflict and Culture
Pages 64-82, 13 sections (titled "Motivation, Leadership, Conflict and Culture" in the notes). Covers intrinsic and extrinsic motivation, Maslow, Herzberg, McGregor, McClelland and Vroom, leadership styles, French and Raven's power bases, Robbins' five-stage conflict process, nine power tactics, and organisational culture versus climate. 5 diagrams, 15 exam questions.
| Hygiene factor | Motivator |
|---|---|
| Company policy | Achievement |
| Supervision | Recognition |
| Salary | Work itself |
| Working conditions | Responsibility |
Quick look: Herzberg's hygiene factors vs motivators (from page 67)
- Hygiene factor
- Company policy
- Motivator
- Achievement
- Hygiene factor
- Supervision
- Motivator
- Recognition
- Hygiene factor
- Salary
- Motivator
- Work itself
- Hygiene factor
- Working conditions
- Motivator
- Responsibility
Type A and Type B personality in organisational behaviour: excerpt from page 47 of the BBA 101 notes
Excerpt from page 47 (Unit 3, sections 3.2 and 3.3)
What personality means
Personality is the sum total of the ways in which a person reacts to and interacts with others. It is the relatively stable set of physical, mental, emotional and social traits that makes a person unique and decides how he behaves in different situations.
Gordon Allport defined it as "the dynamic organisation within the individual of those psychophysical systems that determine his unique adjustments to his environment". Stephen Robbins puts it more simply: the sum total of ways in which an individual reacts to and interacts with others.
Characteristics of personality
- Unique: no two persons have the same personality.
- Relatively stable: it does not change quickly, but can change slowly over time.
- Both inherited and acquired: formed by heredity and environment.
- An organised whole: all traits work together, not separately.
- Seen through behaviour: we know personality from how a person acts.
Key point: why managers study it
Personality guides selection and placement (person-job fit), team formation, leadership, motivation and conflict handling. An extrovert may suit sales; a conscientious, detail-minded person may suit accounts.
Where Type A and Type B come from
Two American cardiologists, Meyer Friedman and Ray Rosenman, gave the idea in the 1950s while studying heart patients. Many of them shared one pattern: always hurried, impatient and competitive. They called it Type A, and its opposite Type B.
A Type A person is aggressively involved in a chronic, incessant struggle to achieve more and more in less and less time. Typical signs:
- Walks and eats fast and feels constant time urgency.
- Hates waiting and does two or more things at once.
- Feels guilty when relaxing; measures success by quantity.
- Highly competitive, sometimes hostile, and more prone to stress and heart disease.
A Type B person, by contrast, is rarely harried by the desire to obtain more in less time. He is relaxed, easy-going and patient, and never suffers from a sense of time urgency.
Do the BBA 101 notes cover the full GGSIPU syllabus?
Yes. Every topic in the official BBA 101 syllabus has its own numbered section in the notes. The notes also add motivation theories (4.4) and leadership styles (4.7), which course outcome CO2 and CO5 point to but the unit text does not list.
| Official unit | Official topics | In the notes | Status |
|---|---|---|---|
| I: Introduction to Management | Concept and need, managerial functions; evolution of management thought, classical (Taylor, Fayol), neo-classical and human relations, behavioural, systems, contingency, MBO, Business Process Re-engineering | 1.1-1.12, pages 5-19 | Covered |
| II: Planning and Organizing | Types of plans, strategic planning, environmental analysis and diagnosis, decision-making process and techniques, perfect and bounded rationality; organizing, span of management, line, staff and functional authority, decentralization, delegation, formal and informal structure, principles, types and emerging structures | 2.1-2.17, pages 24-41 | Covered |
| III: Introduction to Organizational Behavior | Personality Type A and B, factors; learning concept and theories; perception concept, process, importance, factors; values and attitudes, types of values, components of attitude, job related attitudes | 3.1-3.13, pages 46-60 | Covered |
| IV: Motivation and Leadership; Conflict and Culture | Motivation concept, importance, extrinsic and intrinsic; leadership concept and importance; power and conflict, power tactics; organizational culture and climate, determinants of culture | 4.1-4.13, pages 64-79 | Covered |
BBA 101 official syllabus mapped to the notes
- Official unit
- I: Introduction to Management
- Official topics
- Concept and need, managerial functions; evolution of management thought, classical (Taylor, Fayol), neo-classical and human relations, behavioural, systems, contingency, MBO, Business Process Re-engineering
- In the notes
- 1.1-1.12, pages 5-19
- Status
- Covered
- Official unit
- II: Planning and Organizing
- Official topics
- Types of plans, strategic planning, environmental analysis and diagnosis, decision-making process and techniques, perfect and bounded rationality; organizing, span of management, line, staff and functional authority, decentralization, delegation, formal and informal structure, principles, types and emerging structures
- In the notes
- 2.1-2.17, pages 24-41
- Status
- Covered
- Official unit
- III: Introduction to Organizational Behavior
- Official topics
- Personality Type A and B, factors; learning concept and theories; perception concept, process, importance, factors; values and attitudes, types of values, components of attitude, job related attitudes
- In the notes
- 3.1-3.13, pages 46-60
- Status
- Covered
- Official unit
- IV: Motivation and Leadership; Conflict and Culture
- Official topics
- Motivation concept, importance, extrinsic and intrinsic; leadership concept and importance; power and conflict, power tactics; organizational culture and climate, determinants of culture
- In the notes
- 4.1-4.13, pages 64-79
- Status
- Covered
Official source: BBA Scheme & Syllabus (NEP), revised w.e.f. 2024-25. The earlier 2024-25 file on ipu.ac.in lists the same four BBA 101 units.
Every course in GGSIPU notes is mapped to its official PDF the same way.
How to write BBA 101 answers: definition-led short answers and ten-to-fifteen-mark answers built from tables and diagrams
BBA 101 has no numericals to fall back on, so marks depend on structure. Every short answer in the notes opens with a named definition (Robbins, Koontz, Drucker, Simon) and adds one line that sets it apart. Every long answer is an answer-point outline that tells you which table and which diagram to draw, and in what order.
The book's advice on page 4: read each unit once fully, revise from its quick revision table, then practise the long questions from the outlines.
Worked example: Unit 1, long question 9
"Explain the concept and need of management. Discuss the functions of management." The outline on page 21 runs:
- Meaning plus three definitions (section 1.1).
- Nature in 5-6 points (1.2), then need in 6-8 points (1.3).
- Five functions with one example each and a flow diagram of the process (1.4).
- One line that co-ordination is the essence of management, then a conclusion.
Four of the book's exam tips save easy marks. A policy allows discretion; a rule allows none. Negative reinforcement is not punishment, because it increases behaviour. Write Performance = Ability × Motivation in motivation answers. For Fayol, use the book's memory string to recall all 14 principles in order.
Practise it on GGSIPU BBA important questions before the class test.
BBA 101 exam corner: 32 two-to-five-mark and 30 ten-to-fifteen-mark questions with answer points by unit
| Unit | 2–5 marks | 10–15 marks | Diagrams |
|---|---|---|---|
| I | 8 | 8 | 4 |
| II | 8 | 8 | 6 |
| III | 8 | 7 | 2 |
| IV | 8 | 7 | 5 |
BBA 101 exam questions in the notes, unit-wise
- Unit
- I
- 2–5 marks
- 8
- 10–15 marks
- 8
- Diagrams
- 4
- Unit
- II
- 2–5 marks
- 8
- 10–15 marks
- 8
- Diagrams
- 6
- Unit
- III
- 2–5 marks
- 8
- 10–15 marks
- 7
- Diagrams
- 2
- Unit
- IV
- 2–5 marks
- 8
- 10–15 marks
- 7
- Diagrams
- 5
Short questions carry full answers; long ones carry answer-point outlines. The BBA 101 notes answer 32 two-to-five-mark questions and outline 30 ten-to-fifteen-mark answers across 4 units, with 17 labelled diagrams.
- Unit I: What is the Hawthorne effect? People perform better when they feel observed and cared for; name Elton Mayo's studies (page 20).
- Unit II: What is bounded rationality? Herbert Simon: limited information, time and mental capacity, so managers "satisfice" (page 42).
- Unit III: What is cognitive dissonance? Leon Festinger: discomfort when attitude and behaviour clash, reduced by changing one or justifying (page 61).
- Unit IV: What is referent power? Power from admiration; followers want to be like the person, as with a charismatic leader (page 79).
More practice sits in the BBA 101 important questions.
Our GGSIPU BBA Semester 1 Management Process and Organizational Behavior notes follow the NEP scheme for the batch admitted 2024-25 onwards. The 2026-27 edition maps course outcomes CO1 to CO6 to units on page 4 with Indian examples like Reliance Jio and IRCTC. Last checked against the official PDF on 13 October 2026, under our editorial policy.
BBA 101 and the GGSIPU BBA Sem 1 papers it connects to
BBA 101 has no paired lab; every paper and its units are on the GGSIPU BBA syllabus page.
BBA 107 Business Economics teaches behavioural economics, which pairs with bounded rationality in Unit II (2.8). BBA 109 Entrepreneurial Mindset (NUES) asks for external environment analysis in its business plan unit, the PESTLE and SWOT work of section 2.4.
BBA 111 Life Skills and Personality Development (NUES) runs team tasks and group discussions, where Unit III personality and Unit IV conflict handling turn practical. The other Sem 1 papers are BBA 103 Business Mathematics, BBA 105 Financial Accounting and Analysis, BBA 113 IT Applications in Business and its lab BBA 115.
BBA 101 Management notes FAQs
How do I get the full BBA 101 notes?
The full BBA 101 notes come only as a printed book; there is no PDF edition. Tap "Get Full Notes" to message us on WhatsApp at 9899436384, and our team will share the price, payment steps and delivery details there. Before ordering, open the 7-page sample PDF at the top of this page to check the layout and writing style.
Do the BBA 101 notes follow the 2024-25 NEP syllabus?
Yes. The BBA 101 notes follow the BBA NEP scheme effective from the 2024-25 session, so they fit students admitted in 2024-25 or later. We checked them against the revised official PDF on 13 October 2026; all four units match, and every printed topic has its own numbered section. If you joined before 2024, your units may differ.
What is the passing mark for BBA 101?
BBA 101 is marked out of 100: 40 internal and 60 in the external examination. The internal 40 is a 15-mark class test plus 25 marks from at least two activities, such as assignments or presentations. The BBA scheme PDF does not print a pass percentage, so we do not state one. End-term minimums and re-appear rules are in Ordinance 11 on ipu.ac.in.
Which BBA 101 unit is the longest in the notes?
Unit II, Planning and Organizing, is the longest in the BBA 101 notes: 22 pages, 17 sections and 6 diagrams, from page 24 to page 45. It is two topics in one unit, so it carries the most comparison tables, such as line vs staff authority and delegation vs decentralisation. Most students split it over two sittings, planning first and organizing after.
Are theories of motivation part of BBA 101?
The BBA 101 unit text lists only the concept, importance and types of motivation, but course outcome CO2 asks students to examine the relevance of motivation theories. So section 4.4 covers Maslow, Herzberg, McGregor, McClelland and Vroom, and the long-question set includes an outline on how Maslow and Herzberg apply today. Use concepts for short answers, theories for long ones.
Does BBA 101 have a lab or practical exam?
No. BBA 101 is a theory paper with four lectures a week, no tutorial or practical hours, and 4 credits. The only Semester 1 lab is BBA 115, linked to BBA 113 IT Applications in Business. Your BBA 101 internal marks come from the class test and activities such as assignments, presentations, viva-voce, group discussion or class participation.
Get the full BBA 101 Management Process and Organizational Behavior Notes on WhatsApp
These Management Process and Organizational Behavior notes in English are sold only as a printed book, not as a PDF: all four units in one 82-page A4 book.
| Unit | Pages | Exam questions |
|---|---|---|
| I: Introduction to Management | 5-23 (19) | 16 |
| II: Planning and Organizing | 24-45 (22) | 16 |
| III: Introduction to Organizational Behavior | 46-63 (18) | 15 |
| IV: Motivation, Leadership, Conflict and Culture | 64-82 (19) | 15 |
Pages and exam questions per unit in the printed BBA 101 book
- Pages
- 5-23 (19)
- Exam questions
- 16
- Pages
- 24-45 (22)
- Exam questions
- 16
- Pages
- 46-63 (18)
- Exam questions
- 15
- Pages
- 64-82 (19)
- Exam questions
- 15
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Order the full BBA 101 notes book on WhatsApp (4 units, 82 pages)
Unnati Educations is an independent education provider based in Vikaspuri, Delhi. We are not affiliated with, authorised by, or endorsed by Guru Gobind Singh Indraprastha University (GGSIPU). 'GGSIPU' and 'IPU' are used only to describe the syllabus our notes follow. For official information, visit ipu.ac.in.
Unnati Education is an independent educational resource provider. Refer to the official university scheme and notifications for authoritative academic requirements.