MFM 101 Management Process and Organizational Behaviour Notes from Unnati Educations cover all 4 units of the GGSIPU MBA (FM) Semester 1 paper in a 70-page printed book: 65 important exam questions, 4 case studies with 16 solved answers, 23 diagrams and 2 worked numericals, mapped to the scheme that applies from 2021-22 onwards.
Written by Prateek Talwar, Founder, Unnati Educations · Reviewed by Prateek Talwar, Associate Company Secretary (ACS), ICSI · Checked against MBA (Financial Management) Scheme and Syllabus, 2021-22 Onwards (dated 20.05.2022) · Updated 19 October 2026 · Editorial policy
Scheme: MBA (FM) 2021-22 Onwards | Applies to: batches from 2021-22 onwards | Verified against: MBA (Financial Management) scheme and syllabus on ipu.ac.in, dated 20.05.2022
MFM 101 Management Process and Organizational Behaviour at a glance: GGSIPU MBA (FM) Sem 1 credits, units and exam pattern
MFM 101 is a core GGSIPU MBA (Financial Management) paper, one of nine GGSIPU MBA (FM) Semester 1 papers (3 of the semester's 25 credits).
| Code and title | MFM 101 (MFM-101 on the syllabus page) · Management Process and Organizational Behaviour |
|---|---|
| Course and semester | MBA (Financial Management), Semester 1 |
| Category and credits | Core · L-3 (3 lecture hours a week) · 3 credits |
| Marks | 100: 25 internal (class test 15 + assignments or viva 10) + 75 end-term |
| Pass mark | Not stated in the MBA (FM) scheme PDF; check the examination rules applicable to your batch and the relevant GGSIPU Ordinance 11 provisions |
| Applies to | "2021-22 Onwards" scheme, dated 20.05.2022 |
| End-term pattern | Not printed in the official PDF |
| Units and hours | 4 units: 8 + 8 + 16 + 10 = 42 hours |
| Paired lab | None (the Semester 1 lab is MFM 117 Information Technology Management Lab) |
Unit III carries 16 of the 42 teaching hours and fills 23 pages, so any plan for GGSIPU MBA (FM) Sem 1 Management Process and Organizational Behaviour notes should start there.
MFM 101 Management Process and Organizational Behaviour Notes unit-wise: 65 exam questions, 16 solved case-study answers and 23 diagrams across 4 units
The 70-page book gives each unit a case study, question lists and a revision table. Other papers are under GGSIPU MBA (FM) notes.
Pages 9, 21, 40 and 61 are in the sample PDF above.
MFM 101 Unit 1: Introduction to Management
Unit 1 (pages 5 to 18) covers six definitions of management, its nature, and science vs art vs profession; the evolution of management from Taylor, Fayol's 14 principles, Weber and Hawthorne to systems and contingency thinking; Drucker's tasks, Mintzberg's roles, Katz's skills and the seven-step MBO process. It has 4 diagrams, 8 short-answer questions, 7 long-answer questions and the Shree Ganesh Auto Components, Manesar case study with 4 solved answers.
| Basis | Traditional management | MBO |
|---|---|---|
| Goal-setting | Top-down, imposed | Joint, participative |
| Focus | Activities and procedures | Results and outcomes |
| Control | External control by the superior | Self-control by the employee |
| Appraisal | Subjective, trait-based | Objective, result-based |
Quick look: traditional management vs MBO (from page 15)
- Basis
- Goal-setting
- Traditional management
- Top-down, imposed
- MBO
- Joint, participative
- Basis
- Focus
- Traditional management
- Activities and procedures
- MBO
- Results and outcomes
- Basis
- Control
- Traditional management
- External control by the superior
- MBO
- Self-control by the employee
- Basis
- Appraisal
- Traditional management
- Subjective, trait-based
- MBO
- Objective, result-based
MFM 101 Unit 2: Process of Management
Unit 2 (pages 19 to 33) covers planning through types of plans, the eight-step process and tools from SWOT to PERT/CPM; directing through its elements and nine principles; controlling through the control loop, feedforward to feedback control and the Balanced Scorecard; and six decision-making models, including Simon's bounded rationality. It has 5 diagrams, 2 worked numericals, 8 short-answer questions, 7 long-answer questions and the Saffron Foods cloud kitchen, Delhi case study with 4 solved answers.
Quick look: break-even point as a control tool (from page 27)
- Price ₹500, variable cost ₹300, fixed costs ₹4,00,000.
- Contribution = 500 - 300 = ₹200 per unit.
- BEP = 4,00,000 ÷ 200 = 2,000 units (₹10,00,000 sales).
MFM 101 Unit 3: Fundamentals of Organizational Behaviour
Unit 3 (pages 34 to 56) covers Davis' four OB models, personality including the Big Five and Type A/B, perception and attribution, attitude, learning theories, nine motivation theories from Maslow to Locke, stress, structure types, culture, climate and Hofstede. It also includes the sub-heading Organizational Processes and Structure. It has 9 diagrams, 10 short-answer questions, 9 long-answer questions and the FinEdge Analytics, Gurugram burnout case study with 4 solved answers.
| Basis | Culture | Climate |
|---|---|---|
| Meaning | Shared values, beliefs, assumptions | Shared perceptions of the work environment |
| Depth | Deep, often unconscious | Surface-level, conscious |
| Stability | Long-lasting, hard to change | Can change in a short period |
| Measurement | Qualitative methods and quantitative culture surveys | Often measured through climate surveys |
Quick look: organisational culture vs climate (from page 51)
- Basis
- Meaning
- Culture
- Shared values, beliefs, assumptions
- Climate
- Shared perceptions of the work environment
- Basis
- Depth
- Culture
- Deep, often unconscious
- Climate
- Surface-level, conscious
- Basis
- Stability
- Culture
- Long-lasting, hard to change
- Climate
- Can change in a short period
- Basis
- Measurement
- Culture
- Qualitative methods and quantitative culture surveys
- Climate
- Often measured through climate surveys
MFM 101 Unit 4: Group and Their Dynamics, Work Teams
Unit 4 (pages 57 to 70) covers group types and dynamics, including norms, cohesiveness and groupthink; group vs team; Belbin's roles and team-building stages; leadership from trait theories through the Managerial Grid, Fiedler and Hersey-Blanchard to transformational styles; and four types of organizational justice with Leventhal's rules. It has 5 diagrams, 9 short-answer questions, 7 long-answer questions and the Bharat Capital NBFC merger-team case study with 4 solved answers.
| Basis | Manager | Leader |
|---|---|---|
| Focus | Systems, structure, control | People, vision, inspiration |
| Source of power | Formal authority (position) | Personal influence |
| Approach | Copes with complexity | Copes with change (Kotter) |
| Attitude | Does things right | Does the right things (Bennis) |
Quick look: manager vs leader (from page 62)
- Basis
- Focus
- Manager
- Systems, structure, control
- Leader
- People, vision, inspiration
- Basis
- Source of power
- Manager
- Formal authority (position)
- Leader
- Personal influence
- Basis
- Approach
- Manager
- Copes with complexity
- Leader
- Copes with change (Kotter)
- Basis
- Attitude
- Manager
- Does things right
- Leader
- Does the right things (Bennis)
Tuckman's five stages of team building in organisational behaviour: excerpt from page 61 of the MFM 101 notes
Excerpt from page 61
Bruce Tuckman's model explains how a team grows from a group of strangers into a working unit. Each stage shows a typical pattern of behaviour, and the leader's job changes with it.
| Stage | Behavioural dynamics | Role of the leader |
|---|---|---|
| 1. Forming | Members are polite, cautious and unsure about purpose, structure and leadership; they depend on the leader and are "testing the waters" | Give clear direction, define goals and roles, help members get to know each other |
| 2. Storming | Conflict inside the group; members resist control, compete for status and question goals; cliques may form and productivity may dip | Coach; handle conflict openly; reinforce the purpose; build trust; set ground rules |
| 3. Norming | Close relationships and cohesiveness develop; shared norms and expectations appear; a sense of team identity ("we") grows | Facilitate; encourage participation, recognise contributions, delegate |
| 4. Performing | The structure is accepted and fully functional; energy goes into the task; trust, autonomy and problem-solving are high | Delegate; monitor and celebrate success; provide resources; stay out of the way |
| 5. Adjourning | For temporary teams: activities are wrapped up, with feelings of achievement or loss | Recognise achievements, capture learning, provide closure |
Stages of team building: behaviour and the leader's role (page 61)
- Stage
- 1. Forming
- Behavioural dynamics
- Members are polite, cautious and unsure about purpose, structure and leadership; they depend on the leader and are "testing the waters"
- Role of the leader
- Give clear direction, define goals and roles, help members get to know each other
- Stage
- 2. Storming
- Behavioural dynamics
- Conflict inside the group; members resist control, compete for status and question goals; cliques may form and productivity may dip
- Role of the leader
- Coach; handle conflict openly; reinforce the purpose; build trust; set ground rules
- Stage
- 3. Norming
- Behavioural dynamics
- Close relationships and cohesiveness develop; shared norms and expectations appear; a sense of team identity ("we") grows
- Role of the leader
- Facilitate; encourage participation, recognise contributions, delegate
- Stage
- 4. Performing
- Behavioural dynamics
- The structure is accepted and fully functional; energy goes into the task; trust, autonomy and problem-solving are high
- Role of the leader
- Delegate; monitor and celebrate success; provide resources; stay out of the way
- Stage
- 5. Adjourning
- Behavioural dynamics
- For temporary teams: activities are wrapped up, with feelings of achievement or loss
- Role of the leader
- Recognise achievements, capture learning, provide closure
Team-building process
The notes organise team-building interventions into six steps: diagnosis of team problems such as conflict, low trust or unclear roles through surveys and interviews; goal setting to clarify common priorities; role clarification using role analysis or a RACI chart; interpersonal process improvement through trust-building and conflict-resolution exercises; activities such as outbound training, retreats and offsites; and follow-up with a periodic review of how the team is working.
Common problems in teams
Social loafing is checked by individual accountability, smaller teams and peer evaluation. Groupthink is checked by encouraging dissent, a devil's advocate and outside experts. Task conflict at moderate levels can help, while relationship conflict usually harms.
Lencioni's Five Dysfunctions of a Team trace a chain from absence of trust to fear of conflict, lack of commitment, avoidance of accountability and inattention to results. Other common team problems include poor communication, unclear goals and domination by a few members.
Do the MFM 101 notes cover the full GGSIPU syllabus?
Yes. Every official topic in all four MFM 101 units has its own section in the notes, and each unit has a case study.
| Official unit | Official topics | Where in the notes | Status |
|---|---|---|---|
| Unit I: Introduction to Management (8 hours) | Meaning and Nature of Management, Evolution of Management, Tasks and Responsibilities of a Professional Manager, Management by Objectives, Case Study | p5-7, p8-11, p12-14, p14-16; case p16 | Covered |
| Unit II: Process of Management (8 hours) | Planning: Concept, Process and Techniques; Directing: Definition, Principles and Process; Controlling: Definition, Process and Techniques; Decision Making: Concept, Importance and Models; Case Study | p19-22, p23-24, p25-27, p28-30; case p31 | Covered |
| Unit III: Fundamentals of Organizational Behaviour (16 hours) | OB Nature and Scope, OB Models: merits and demerits, Personality, Perception and Attitude, Learning, Motivation, Managing Stress at Work, Organization Structure, Case Study; Organizational Design and Structure, Culture and Climate, Cross Cultural Organizational Behavior | p34-49; p50-52; case p53 | Covered |
| Unit IV: Group and Their Dynamics, Work Teams (10 hours) | Group and their dynamics: Concept and Types, Work Teams: definition and importance, Stages of team Building and its behavioral dynamics, Leadership: Concept, Importance and Styles, Organizational Justice: Concept, Importance and Types | p57-59, p59-60, p60-61, p62-65, p65-67; case p68 | Covered |
MFM 101 official syllabus vs the notes (official topics from the 2021-22 onwards PDF, page 10)
- Official unit
- Unit I: Introduction to Management (8 hours)
- Official topics
- Meaning and Nature of Management, Evolution of Management, Tasks and Responsibilities of a Professional Manager, Management by Objectives, Case Study
- Where in the notes
- p5-7, p8-11, p12-14, p14-16; case p16
- Status
- Covered
- Official unit
- Unit II: Process of Management (8 hours)
- Official topics
- Planning: Concept, Process and Techniques; Directing: Definition, Principles and Process; Controlling: Definition, Process and Techniques; Decision Making: Concept, Importance and Models; Case Study
- Where in the notes
- p19-22, p23-24, p25-27, p28-30; case p31
- Status
- Covered
- Official unit
- Unit III: Fundamentals of Organizational Behaviour (16 hours)
- Official topics
- OB Nature and Scope, OB Models: merits and demerits, Personality, Perception and Attitude, Learning, Motivation, Managing Stress at Work, Organization Structure, Case Study; Organizational Design and Structure, Culture and Climate, Cross Cultural Organizational Behavior
- Where in the notes
- p34-49; p50-52; case p53
- Status
- Covered
- Official unit
- Unit IV: Group and Their Dynamics, Work Teams (10 hours)
- Official topics
- Group and their dynamics: Concept and Types, Work Teams: definition and importance, Stages of team Building and its behavioral dynamics, Leadership: Concept, Importance and Styles, Organizational Justice: Concept, Importance and Types
- Where in the notes
- p57-59, p59-60, p60-61, p62-65, p65-67; case p68
- Status
- Covered
Verify it in the official MBA (Financial Management) scheme and syllabus, 2021-22 onwards (MFM 101 is on page 10; marks rules on page 3).
The same unit-to-page check runs across GGSIPU notes.
How to write MFM 101 answers: definition-led theory answers, labelled diagrams and case-study answers
In this theory paper, structure earns marks.
- Open with a definition and its author (six for management on page 5).
- Draw one diagram per long answer: MBO steps (Figure 1.4), the control loop (Figure 2.4), Maslow (Figure 3.2) or Tuckman (Figure 4.1).
- Use a table for "distinguish" questions: Taylor vs Fayol, group vs team.
- Leadership answers follow the theory order: trait, behavioural, contingency, contemporary.
Worked example: "Explain the meaning and nature of management. Is management a profession?" (page 17)
- Start with Koontz and Weihrich's definition of management.
- Explain eight to ten characteristics in one line each.
- Use the science, art and profession comparison table, then assess management against a profession's knowledge base, entry requirements, professional association, ethical code and service orientation.
- Conclude by explaining that management has professional features but does not meet every criterion of a fully regulated profession.
For case questions: concept, fact, remedy. In Saffron Foods, managers take orders from two bosses, breaching unity of command.
Practise this structure on the GGSIPU MBA (FM) important questions.
MFM 101 exam corner: 35 short-answer and 30 long-answer questions by unit, plus 16 solved case-study answers
The unit question lists give questions only; all 16 case-study questions have full answers.
The 2-5 and 10-15 mark labels below describe the notes' practice categories. Follow the marks and instructions printed on your examination paper.
| Unit | Short answer (2-5 marks) | Long answer (10-15 marks) | Solved case questions |
|---|---|---|---|
| I. Introduction to Management | 8 | 7 | 4 |
| II. Process of Management | 8 | 7 | 4 |
| III. Fundamentals of OB | 10 | 9 | 4 |
| IV. Groups, Teams, Leadership, Justice | 9 | 7 | 4 |
| Total | 35 | 30 | 16 |
MFM 101 exam questions, solved case questions by unit
- Unit
- I. Introduction to Management
- Short answer (2-5 marks)
- 8
- Long answer (10-15 marks)
- 7
- Solved case questions
- 4
- Unit
- II. Process of Management
- Short answer (2-5 marks)
- 8
- Long answer (10-15 marks)
- 7
- Solved case questions
- 4
- Unit
- III. Fundamentals of OB
- Short answer (2-5 marks)
- 10
- Long answer (10-15 marks)
- 9
- Solved case questions
- 4
- Unit
- IV. Groups, Teams, Leadership, Justice
- Short answer (2-5 marks)
- 9
- Long answer (10-15 marks)
- 7
- Solved case questions
- 4
- Unit
- Total
- Short answer (2-5 marks)
- 35
- Long answer (10-15 marks)
- 30
- Solved case questions
- 16
The MFM 101 notes list 35 short-answer and 30 long-answer questions across 4 units, plus 16 solved case-study questions and 2 worked numericals.
One question per unit, with answer pointers:
- Unit 1: What is Management by Objectives? Explain its process, advantages and limitations. Pointer: Odiorne's definition, seven steps, pros and cons (pages 14-15).
- Unit 2: What is bounded rationality? Explain "satisficing". Pointer: Simon's administrative man picks the first "good enough" option (page 29).
- Unit 3: Explain Vroom's expectancy theory and Adams' equity theory with examples. Pointer: M = E × I × V; then outcome/input ratios vs a referent (pages 44-45).
- Unit 4: What is procedural justice? Pointer: fairness of the process; Leventhal's six rules (page 66).
More practice sits in the MFM 101 important questions.
Who writes and checks the MFM 101 Management Process and OB notes?
- Prateek Talwar, author: Founder, Unnati Educations; Associate Company Secretary (ACS), ICSI, membership no. 58704, since 15 May 2019; B.Com, University of Delhi (School of Open Learning), 2012. Author profile
Prateek Talwar also carried out the subject review. Each section was checked against the syllabus dated 20.05.2022. The 2026-27 edition sets all four cases in Indian firms. Last updated 19 October 2026.
These are Management Process and Organizational Behaviour notes in English, with Infosys, HUL and Tata examples beside the Western theories. See our editorial policy.
The same team prepares GGSIPU important questions course by course.
MFM 101 and the GGSIPU MBA (FM) Sem 1 papers it connects to
Paired lab: none. MFM 101 has no paired lab paper; the full paper list, semester by semester, is on the GGSIPU MBA (FM) syllabus page.
- Unit II break-even and budgetary control (pages 26-27) → MFM 107 Accounting for Management.
- Unit II EMV and decision rules (page 30) → MFM 103 Quantitative Techniques, Unit IV Decision Theory.
- Unit II communication in directing → MFM 113 Communication in Organizations.
- Unit III motivation, Unit IV justice → MFM 112 Human Resource Management (Semester 2).
| Group | Papers |
|---|---|
| Core | MFM 103 Quantitative Techniques; MFM 105 Managerial Economics; MFM 107 Accounting for Management; MFM 111 Marketing Management; MFM 115 Legal Aspects of Business |
| Ability Enhancement | MFM 113 Communication in Organizations |
| Skill Enhancement | MFM 109 Information Technology Management; MFM 117 Information Technology Management Lab |
Other MBA (FM) Semester 1 papers (2021-22 onwards scheme)
- Group
- Core
- Papers
- MFM 103 Quantitative Techniques; MFM 105 Managerial Economics; MFM 107 Accounting for Management; MFM 111 Marketing Management; MFM 115 Legal Aspects of Business
- Group
- Ability Enhancement
- Papers
- MFM 113 Communication in Organizations
- Group
- Skill Enhancement
- Papers
- MFM 109 Information Technology Management; MFM 117 Information Technology Management Lab
MFM 101 Management Process and OB notes FAQs
How do I get the full MFM 101 notes?
Send a WhatsApp message to 9899436384 using the "Get Full Notes" button on this page. The full MFM 101 notes come only as a printed book, not as a PDF. Delivery usually takes up to 5-7 days, and the exact time depends on your location. Price and payment details are shared on WhatsApp before you confirm.
Are the MFM 101 notes a PDF or a printed book?
They are a printed book only; there is no PDF of the full MFM 101 notes. The "View Sample PDF" button shows 7 watermarked pages: 1, 3, 4, 9, 21, 40 and 61, including one page from each unit, so you can check the layout and diagrams first. The book itself is 70 A4 pages, couriered after you order on WhatsApp.
What is the passing mark for MFM 101 in GGSIPU MBA (FM)?
MFM 101 is marked out of 100: 25 internal and 75 end-term. The MBA (FM) scheme PDF for 2021-22 onwards does not state a pass percentage for individual papers. Check the examination rules applicable to your batch, including the relevant GGSIPU Ordinance 11 provisions, for passing criteria, any end-term minimum and re-appear rules. For the degree, the scheme requires at least 102 of 108 credits.
Which MFM 101 unit is the longest in the notes?
Unit III, Fundamentals of Organizational Behaviour, is the longest at 23 pages. It also gets 16 of the 42 official teaching hours. It has 9 diagrams and 19 listed exam questions, covering personality, perception, learning, nine motivation theories, stress, structure, culture and Hofstede. Units I and IV run 14 pages each; Unit II runs 15.
Do the MFM 101 notes give answers to all the exam questions?
No, not to the 65 listed exam questions. Those lists are practice questions, and the unit sections above each list hold the material to answer them. The 16 case-study questions are different: each has a full written answer. For example, the FinEdge burnout case explains the team lead's fundamental attribution error using Kelley's attribution clues.
Do the MFM 101 notes follow the 2021-22 onwards MBA (FM) scheme?
Yes. The notes follow the MBA (Financial Management) scheme and syllabus marked "2021-22 Onwards" and dated 20.05.2022, published on ipu.ac.in. All four units keep the official unit titles, and the syllabus map above shows the page where each official topic starts. If GGSIPU publishes a revised MBA (FM) syllabus, check the new PDF before relying on this map.
Get the full MFM 101 Management Process and Organizational Behaviour Notes on WhatsApp
The full book is a printed 70-page A4 copy of all four units. These MFM 101 Management Process and OB IPU notes are sold only in printed book form; there is no PDF version.
| Part | Pages | Page count |
|---|---|---|
| Cover and index | 1-4 (4) | 4 |
| Unit 1: Introduction to Management | 5-18 (14) | 14 |
| Unit 2: Process of Management | 19-33 (15) | 15 |
| Unit 3: Fundamentals of Organizational Behaviour | 34-56 (23) | 23 |
| Unit 4: Group and Their Dynamics, Work Teams | 57-70 (14) | 14 |
| Total | 1-70 (70) | 70 |
MFM 101 printed book: pages per unit
- Part
- Cover and index
- Pages
- 1-4 (4)
- Page count
- 4
- Pages
- 5-18 (14)
- Page count
- 14
- Pages
- 19-33 (15)
- Page count
- 15
- Pages
- 34-56 (23)
- Page count
- 23
- Pages
- 57-70 (14)
- Page count
- 14
- Part
- Total
- Pages
- 1-70 (70)
- Page count
- 70
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Order the MFM 101 printed notes book on WhatsApp (4 units, 70 pages)
Unnati Educations is an independent education provider based in Vikaspuri, Delhi. We are not affiliated with, authorised by, or endorsed by Guru Gobind Singh Indraprastha University (GGSIPU). 'GGSIPU' and 'IPU' are used only to describe the syllabus our notes follow. For official information, visit ipu.ac.in.
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