MS 110 Management of Information Systems Notes cover all 4 units of the GGSIPU MBA Semester 2 core paper in one 44-page printed book: 12 diagrams, 41 comparison tables, 4 quick revision tables and 44 important exam questions. They follow the MBA scheme in force from the 2021-22 academic session onwards.
Written by Prateek Talwar, Founder, Unnati Educations · Checked against MBA Scheme and Syllabus 2021-22 onwards (Approved by AC Sub Committee) · Updated 13 October 2026 · Editorial policy
Scheme: MBA Scheme and Syllabus 2021-22 onwards | Applies to: w.e.f. 2021-2022 Academic Session | Verified against: MBA Scheme and Syllabus 2021-22 onwards (Approved by AC Sub Committee), checked 13 October 2026
MS 110 Management of Information Systems at a glance: GGSIPU MBA Sem 2 credits, units and exam pattern
MS 110 is a three-credit theory paper. It sits with eight other GGSIPU MBA Semester 2 papers.
| Code and title | MS 110 Management of Information Systems |
|---|---|
| Course and semester | MBA, Second Semester |
| Category and credits | Core · L-3, T/P nil · 3 credits · 42 hours (Units I to III 10 each, Unit IV 12) |
| Marks | 100: 25 internal (class test 15 + assignments, presentation, viva or class participation 10) + 75 end-term |
| Applies to | w.e.f. 2021-2022 Academic Session |
| End-term pattern | Not printed in the official PDFs (no paper-setter instructions for MS 110) |
| Exam duration | 3 hours |
| Pass and re-appear rules | No pass percentage printed in the MBA scheme; see Ordinance 11 on ipu.ac.in |
| Units and outcomes | 4 units · 5 course outcomes (CO1 to CO5) |
| Paired lab | None (MS 117 IT Management Lab is in Semester 1) |
MS 110 Management of Information Systems Notes unit-wise: 12 diagrams and 41 comparison tables across 4 units
These GGSIPU MBA Sem 2 Management of Information Systems notes follow the official unit order, and each unit ends with a quick revision table and 11 exam questions. Notes for every other MBA paper sit under GGSIPU MBA notes. One page per unit is in the sample PDF above.
MS 110 Unit 1: Meaning and Role of Information Systems
Unit 1 covers data versus information, O'Brien's five IS resources, digital enterprises such as SBI YONO and the three roles of IS. It splits systems into operations support (TPS, process control, collaboration) and management support (MIS, DSS, EIS), then expert systems and KMS.
The strategy half covers Porter's five forces, five competitive strategies, the Henderson and Venkatraman alignment model and the value chain. Pages 4 to 14 · 4 diagrams, 7 comparison tables · 11 exam questions.
| Activity | Type | Strategic IS application |
|---|---|---|
| Procurement | Support | E-procurement, supplier portals, reverse auctions |
| Inbound logistics | Primary | Automated warehousing, JIT, RFID |
| Outbound logistics | Primary | Online order processing, GPS fleet tracking |
| Customer service | Primary | Self-service portals, chatbots, call-centre CRM |
Quick look: value chain activities and their IS (from page 12)
- Activity
- Procurement
- Type
- Support
- Strategic IS application
- E-procurement, supplier portals, reverse auctions
- Activity
- Inbound logistics
- Type
- Primary
- Strategic IS application
- Automated warehousing, JIT, RFID
- Activity
- Outbound logistics
- Type
- Primary
- Strategic IS application
- Online order processing, GPS fleet tracking
- Activity
- Customer service
- Type
- Primary
- Strategic IS application
- Self-service portals, chatbots, call-centre CRM
MS 110 Unit 2: Planning for Information Systems
Unit 2 decides which systems to build first: the Bowman, Davis and Wetherbe three-stage model, McFarlan's portfolio grid, IBM's Business Systems Planning with a CRUD matrix, and Rockart's Critical Success Factors for a bank, a supermarket and a food delivery app.
Then come McFarlan's risk dimensions, capacity planning, outsourcing types and global IS structures. Pages 15 to 24 · 3 diagrams, 9 comparison tables · 11 exam questions.
| Basis | Make (in-house) | Buy (package or SaaS) |
|---|---|---|
| Fit to needs | Tailored exactly | Generic, may need customisation |
| Time | Long development | Quick implementation |
| Competitive advantage | Unique, hard to copy | Rivals can buy the same package |
| Control | Full control of system and data | Vendor lock-in risk |
Quick look: make or buy for an information system (from page 21)
- Basis
- Fit to needs
- Make (in-house)
- Tailored exactly
- Buy (package or SaaS)
- Generic, may need customisation
- Basis
- Time
- Make (in-house)
- Long development
- Buy (package or SaaS)
- Quick implementation
- Basis
- Competitive advantage
- Make (in-house)
- Unique, hard to copy
- Buy (package or SaaS)
- Rivals can buy the same package
- Basis
- Control
- Make (in-house)
- Full control of system and data
- Buy (package or SaaS)
- Vendor lock-in risk
MS 110 Unit 3: Building Information Systems
Unit 3 separates systems analysis (what) from design (how), lists the analyst's tools (DFD, data dictionary, ER diagram) and TELOS feasibility, then the seven-phase SDLC, prototyping, Boehm's four-quadrant spiral and low-code end-user development.
Logical versus physical design and evaluation (TCO, IT Balanced Scorecard, DeLone and McLean) close the unit; implementation is in the excerpt below. Pages 25 to 33 · 2 diagrams, 12 comparison tables · 11 exam questions.
| Basis | SDLC | Prototyping | Spiral |
|---|---|---|---|
| Approach | Linear, sequential | Iterative, model-based | Iterative, risk-driven |
| Requirements | Clear and stable | Unclear, evolving | Unclear, high-risk |
| Risk handling | Low | Medium | Explicit at every loop |
| Best for | Large stable TPS, payroll | Small systems, DSS, UI | Large, high-risk systems |
Quick look: SDLC, prototyping and spiral compared (from page 28)
- Basis
- Approach
- SDLC
- Linear, sequential
- Prototyping
- Iterative, model-based
- Spiral
- Iterative, risk-driven
- Basis
- Requirements
- SDLC
- Clear and stable
- Prototyping
- Unclear, evolving
- Spiral
- Unclear, high-risk
- Basis
- Risk handling
- SDLC
- Low
- Prototyping
- Medium
- Spiral
- Explicit at every loop
- Basis
- Best for
- SDLC
- Large stable TPS, payroll
- Prototyping
- Small systems, DSS, UI
- Spiral
- Large, high-risk systems
MS 110 Unit 4: Emerging Concepts and Issues in Information Systems
Unit 4 carries 12 hours, the most of any unit. It maps ERP, SCM, CRM and KMS, the bullwhip effect, CRM types and ERP's path from MRP to cloud ERP. Security uses the CIA triad, the IT Act 2000 and the DPDP Act 2023; ethics uses Laudon's five moral dimensions.
Decision making ends with Inmon's data warehouse, ETL, OLAP, five data mining techniques and the NIST view of cloud. Pages 34 to 43 · 3 diagrams, 13 comparison tables · 11 exam questions.
| Model | What is provided | Examples |
|---|---|---|
| IaaS | Virtual servers, storage, networking | Amazon EC2, Azure VMs |
| PaaS | Platform to build and run apps | Google App Engine, Heroku |
| SaaS | Ready-to-use online applications | Gmail, Microsoft 365, Zoho |
Quick look: cloud service models (from page 42)
- Model
- IaaS
- What is provided
- Virtual servers, storage, networking
- Examples
- Amazon EC2, Azure VMs
- Model
- PaaS
- What is provided
- Platform to build and run apps
- Examples
- Google App Engine, Heroku
- Model
- SaaS
- What is provided
- Ready-to-use online applications
- Examples
- Gmail, Microsoft 365, Zoho
Conversion strategies and change management in information systems: excerpt from page 31 of the MS 110 notes
Excerpt from page 31
Conversion (changeover) strategies
Conversion is the last implementation activity: the point at which the organisation stops relying on the old system and starts relying on the new one. There are four ways to make this switch.
| Strategy | Meaning | Advantage | Disadvantage |
|---|---|---|---|
| Direct (plunge or big bang) | Old system stopped, new one started on a fixed date | Fast and cheap | Very risky, no fallback |
| Parallel | Old and new run together until the new one is trusted | Safest, results can be compared | Most costly, double workload |
| Pilot | New system tried in one department or branch first | Problems found on a small scale | Slower, other units wait |
| Phased | New system introduced module by module | Gradual, less risky | Takes long, old and new must interface |
Four conversion strategies (page 31)
- Strategy
- Direct (plunge or big bang)
- Meaning
- Old system stopped, new one started on a fixed date
- Advantage
- Fast and cheap
- Disadvantage
- Very risky, no fallback
- Strategy
- Parallel
- Meaning
- Old and new run together until the new one is trusted
- Advantage
- Safest, results can be compared
- Disadvantage
- Most costly, double workload
- Strategy
- Pilot
- Meaning
- New system tried in one department or branch first
- Advantage
- Problems found on a small scale
- Disadvantage
- Slower, other units wait
- Strategy
- Phased
- Meaning
- New system introduced module by module
- Advantage
- Gradual, less risky
- Disadvantage
- Takes long, old and new must interface
A bank moving to a new core banking system usually pilots it in a few branches, then rolls it out region by region, sometimes running both systems in parallel for critical functions.
Managing implementation: change management
Implementation is an organisational change process, not only a technical one. Kurt Lewin's model of unfreezing, changing (moving) and refreezing is widely used to plan it.
Users resist new systems for clear reasons: fear of job loss, loss of power or status, new skills to learn, poor communication and lack of involvement. Resistance falls when top management backs the project, users take part in design, training is planned, benefits are explained clearly, incentives are offered, the system is easy to use and change comes in stages.
A common cause of ERP failure is treating ERP as an "IT project". Firms that succeed treat it as a business transformation, with strong change management and training.
Evaluation of information systems
Evaluation checks whether a system is meeting its objectives and delivering value. It happens before (ex-ante), during and after (ex-post) implementation, along five dimensions: efficiency (doing things right), effectiveness (doing the right things), technical quality, user satisfaction and economic return.
How to write MS 110 answers: framework-first long answers with Indian examples, comparison tables and labelled diagrams
The notes' answer guides use one pattern for long MS 110 answers: definition, named framework, a table or diagram, Indian examples, conclusion. For strategic IS: Porter's five forces with an IS response to each, five competitive strategies, then BPR and the virtual company.
Draw the value chain with support activities on top, primary activities below and margin on the right, with one IS example per activity. Draw the SDLC as a waterfall with three or four lines per phase, and name TELOS and the three levels of testing.
Comparisons need a table, not two paragraphs. A common slip is treating IS and IT as the same: IT is only hardware, software and networks, while IS adds people, data and procedures.
Worked example: "Differentiate between logical and physical design."
| Basis | Logical design | Physical design |
|---|---|---|
| Question | What the system does | How the system does it |
| Technology | Independent of technology | Depends on specific hardware and software |
| Example | "Monthly sales report by region" | "Report from an Oracle SALES table in Power BI, e-mailed as a PDF on the 1st" |
Answer outline built from page 30 of the MS 110 notes
- Basis
- Question
- Logical design
- What the system does
- Physical design
- How the system does it
- Basis
- Technology
- Logical design
- Independent of technology
- Physical design
- Depends on specific hardware and software
- Basis
- Example
- Logical design
- "Monthly sales report by region"
- Physical design
- "Report from an Oracle SALES table in Power BI, e-mailed as a PDF on the 1st"
Open with one line on each term, put the table in the middle, and close with who does each design.
Practise this format on GGSIPU MBA important questions.
MS 110 exam corner: 40 long-answer questions and 19 short-note topics by unit
Each unit ends with 10 long-answer questions and one short-notes question. The notes print no marks against these questions; answers are built from the unit text and tables.
| Unit | Long-answer | Short-note topics | Diagrams and tables |
|---|---|---|---|
| Unit 1: Meaning and Role of IS | 10 | 5 | 4 and 7 |
| Unit 2: Planning for IS | 10 | 4 | 3 and 9 |
| Unit 3: Building IS | 10 | 5 | 2 and 12 |
| Unit 4: Emerging Concepts and Issues | 10 | 5 | 3 and 13 |
MS 110 important exam questions in the notes, by unit
- Unit
- Unit 1: Meaning and Role of IS
- Long-answer
- 10
- Short-note topics
- 5
- Diagrams and tables
- 4 and 7
- Unit
- Unit 2: Planning for IS
- Long-answer
- 10
- Short-note topics
- 4
- Diagrams and tables
- 3 and 9
- Unit
- Unit 3: Building IS
- Long-answer
- 10
- Short-note topics
- 5
- Diagrams and tables
- 2 and 12
- Unit
- Unit 4: Emerging Concepts and Issues
- Long-answer
- 10
- Short-note topics
- 5
- Diagrams and tables
- 3 and 13
The MS 110 notes list 40 long-answer questions and 19 short-note topics across 4 units, backed by 12 diagrams and 41 comparison tables.
- Unit 1: "Explain how information systems can be used for competitive advantage with reference to Porter's competitive forces model." See page 10.
- Unit 2: "Explain Business Systems Planning (BSP). Compare it with the Critical Success Factors (CSF) approach." See pages 16 to 18.
- Unit 3: "How are information systems evaluated? Explain various methods of IS evaluation." See pages 31 and 32.
- Unit 4: "Discuss the social and ethical issues raised by information systems (five moral dimensions)." See page 40.
More practice sits in the MS 110 important questions.
MS 110 and the GGSIPU MBA Sem 2 papers it connects to
MS 110 has no lab of its own; every semester's paper list is on the GGSIPU MBA syllabus page.
MS 108 Sustainable Operations Management meets Unit 4 on supply chains and the bullwhip effect. MS 104 Financial Management supplies the NPV and IRR used in Unit 3's evaluation. MS 112 Human Resource Management links to HRIS in the value chain and ERP's HR module, and MS 102 Technology and Innovation Management shares Unit 1's BPR and strategic IS.
MS 106 Business Research connects to data mining. The other papers are MS 114 Minor Project, MS 116 Professional Skill Development (NUES) and MS 118 MOOC/Open Elective. In Semester 3, the IT electives MS 241 Database Management Systems and MS 245 Enterprise Systems build on Units 3 and 4.
Who writes and checks the MS 110 Management of Information Systems notes?
- Prateek Talwar, author · Founder, Unnati Educations · ACS, ICSI, membership no. 58704, since 15 May 2019 · B.Com, University of Delhi (SOL), 2012 · Profile
- Sheetal Kirola, language and pedagogy check only · Academic Head, M.Ed., 7 years
The 2026-27 edition maps MS 110 to the 2021-22 onwards MBA scheme, with Indian cases such as UPI and IRCTC. Updated 13 October 2026 under our editorial policy.
The same team prepares GGSIPU important questions for every course.
Do the MS 110 notes cover the full GGSIPU syllabus?
Yes. Every topic named in the four official MS 110 units has its own section in the notes; the unit check found no gaps.
| Official unit | Official topics | In the notes | Status |
|---|---|---|---|
| I: Meaning and Role of Information Systems | Digital enterprises, role and types of IS, IS for strategic advantage, integrating IS with business strategy, value chain analysis | 1.1 to 1.6, pp. 4 to 13 | Covered |
| II: Planning for Information Systems | Identification of applications, business planning systems and CSFs, risks, resource requirements, make or buy, outsourcing, global IS | 2.1 to 2.9, pp. 15 to 23 | Covered |
| III: Building Information Systems | Systems analysis and design, SDLC, prototyping, spiral, end user, logical and physical design, implementation, evaluation | 3.1 to 3.8, pp. 25 to 32 | Covered |
| IV: Emerging Concepts and Issues in Information Systems | SCM, CRM, ERP, knowledge management, enterprise systems, security, social and ethical issues, data warehousing, data mining, cloud computing | 4.1 to 4.9, pp. 34 to 43 | Covered |
MS 110 official syllabus mapped to the notes
- Official unit
- I: Meaning and Role of Information Systems
- Official topics
- Digital enterprises, role and types of IS, IS for strategic advantage, integrating IS with business strategy, value chain analysis
- In the notes
- 1.1 to 1.6, pp. 4 to 13
- Status
- Covered
- Official unit
- II: Planning for Information Systems
- Official topics
- Identification of applications, business planning systems and CSFs, risks, resource requirements, make or buy, outsourcing, global IS
- In the notes
- 2.1 to 2.9, pp. 15 to 23
- Status
- Covered
- Official unit
- III: Building Information Systems
- Official topics
- Systems analysis and design, SDLC, prototyping, spiral, end user, logical and physical design, implementation, evaluation
- In the notes
- 3.1 to 3.8, pp. 25 to 32
- Status
- Covered
- Official unit
- IV: Emerging Concepts and Issues in Information Systems
- Official topics
- SCM, CRM, ERP, knowledge management, enterprise systems, security, social and ethical issues, data warehousing, data mining, cloud computing
- In the notes
- 4.1 to 4.9, pp. 34 to 43
- Status
- Covered
Source: MBA Scheme and Syllabus 2021-22 onwards.
These MS 110 Management of Information Systems IPU notes use the official unit titles as chapter titles. Every course in GGSIPU notes is mapped to its official PDF the same way.
MS 110 MIS notes FAQs
How do I get the full MS 110 notes?
Tap "Get Full Notes" to message us on WhatsApp at 9899436384. The full MS 110 notes are sold as a 44-page printed, bound book and are not available as a PDF. Order and dispatch details are confirmed on WhatsApp. Before ordering, check the cover, index and four content pages in the watermarked sample PDF at the top of this page.
Is MS 110 a core paper, and how many credits does it carry?
Yes. The GGSIPU MBA scheme lists MS 110 Management of Information Systems as a Core paper in the Second Semester, with 3 lecture hours a week, no tutorial or practical hours and 3 credits. It is one of nine Semester 2 papers worth 28 credits in total, so every MBA student takes it before choosing specialisations in Semester 3.
What is the passing mark for MS 110 Management of Information Systems?
MS 110 is marked out of 100: 25 internal and 75 in the end-term examination. The internal 25 splits into a 15-mark class test and 10 marks for assignments, presentations, viva or class participation. The MBA scheme prints no pass percentage, so check minimum marks and re-appear rules in GGSIPU Ordinance 11 on ipu.ac.in or with your institute.
Which MS 110 unit is the biggest, and where should I start?
Unit 4, Emerging Concepts and Issues in Information Systems, is the biggest MS 110 unit: 12 lecture hours against 10 for each other unit, and 13 comparison tables on ERP, CRM, security, data warehousing and cloud. Many students still start with Unit 1, because MIS, DSS, EIS and the value chain come back in every later unit.
Do the MS 110 notes follow the current MBA syllabus?
The MS 110 notes follow the MBA Scheme and Syllabus 2021-22 onwards, approved by the University's Academic Council Sub Committee and in force from the 2021-2022 academic session. All four official units and every topic named in them have a matching section, in the same order. If a revised MBA scheme is announced, compare it with the syllabus map table on this page.
How is MS 110 different from MS 109 Information Technology Management?
MS 109, taught in Semester 1 with the MS 117 lab, covers the technology: computer architecture, software, DBMS, networks and HTML. MS 110 in Semester 2 looks at the same systems from a manager's side: planning, make or buy, outsourcing, SDLC, ERP, security and ethics. Its official objective is linking IS with business strategy, so answers need frameworks and cases, not technical detail.
Get the full MS 110 Management of Information Systems Notes on WhatsApp
The full notes are a 44-page printed book: the Management of Information Systems notes in English, built around exam-ready tables.
| Part | Pages | Diagrams and tables | Exam questions |
|---|---|---|---|
| Unit 1: Meaning and Role of IS | 4 to 14 (11) | 4 and 7 | 11 |
| Unit 2: Planning for IS | 15 to 24 (10) | 3 and 9 | 11 |
| Unit 3: Building IS | 25 to 33 (9) | 2 and 12 | 11 |
| Unit 4: Emerging Concepts and Issues | 34 to 43 (10) | 3 and 13 | 11 |
What is inside the full MS 110 notes book
- Pages
- 4 to 14 (11)
- Diagrams and tables
- 4 and 7
- Exam questions
- 11
- Pages
- 15 to 24 (10)
- Diagrams and tables
- 3 and 9
- Exam questions
- 11
- Pages
- 25 to 33 (9)
- Diagrams and tables
- 2 and 12
- Exam questions
- 11
- Pages
- 34 to 43 (10)
- Diagrams and tables
- 3 and 13
- Exam questions
- 11
Format: printed and bound A4 book, not sold as a PDF. Order and dispatch details are confirmed on WhatsApp.
Get the full MS 110 notes book on WhatsApp (4 units, 44 pages)
Unnati Educations is an independent education provider based in Vikaspuri, Delhi. We are not affiliated with, authorised by, or endorsed by Guru Gobind Singh Indraprastha University (GGSIPU). 'GGSIPU' and 'IPU' are used only to describe the syllabus our notes follow. For official information, visit ipu.ac.in.
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