BHY 002 Question Paper December 2025 is the paper to practise as you prepare the soft skills a hotel career needs. It runs from good communication and personal grooming to body language, listening skills and handling difficult guests, so it shows exactly how IGNOU tests this paper for food and beverage service students.
What is the BHY-002 December 2025 Question Paper?
The BHY 002 December 2025 question paper is the official IGNOU Term-End Examination for Functional Communicative Skills and Personnel Grooming in the CFBO certificate programme, carrying 100 marks over three hours with ten questions of which you answer any five. As the most recent live paper, it is the closest thing to the questions in your own hall.
About the IGNOU BHY-002 Course
BHY-002 sits in the IGNOU Certificate Programme in Food and Beverage Service Operations (CFBO). It builds the people skills and grooming standards that decide how a guest experiences service, which is why it leans on communication and conduct rather than only on technique.
You study what good communication means in a hotel, personal hygiene and grooming, posture and body language, the workplace code of conduct, the effect of positive words and politeness on guest satisfaction, the cost of procrastination, punctuality, balanced diet, listening skills in food and beverage service, and a communication strategy for handling difficult guests and complaints. The questions reward answers that use real service situations.
This page is prepared by the Unnati Educations academic team, with the question text checked by our hospitality and communication-skills content reviewers and study notes by Prateek Talwar. It is anchored to the IGNOU Term-End Examination of December 2025 and was last updated in June 2026.
BHY-002 Question Paper December 2025 Exam Pattern and Marks
| Aspect | Detail |
|---|---|
| Medium | Bilingual, English and Hindi |
| Duration | 3 hours |
| Total marks | 100 |
| Total questions | 10 |
| Questions to attempt | Any five |
| Marks per question | 20 each, all questions carry equal marks |
| Type of questions | Descriptive answers, including one short-note question |
| Language of answers | English or Hindi, your choice |
The BHY-002 December 2025 Paper in Full
No. of Printed Pages : 6
BHY–002
CERTIFICATE PROGRAMME IN FOOD AND BEVERAGE SERVICE OPERATIONS (CFBO)
Term-End Examination
December, 2025
BHY-002 : FUNCTIONAL COMMUNICATIVE SKILLS AND PERSONNEL GROOMING
Time : 3 Hours Maximum Marks : 100
Note : (i) Attempt any five questions.
(ii) All questions carry equal marks.
1. What do you understand by Good Communication ? Why is it important in a hotel ? 20
2. What is Personal Hygiene ? Explain its importance in hotel industry. 20
3. What are the causes for Poor Posture ? How can we improve it ? 20
4. Describe the code of conduct at your workplace. 20
5. Explain the impact of positive words and negative impressions. How does politeness help in guest satisfaction ? 20
6. How can the habit of procrastination affect our performance at workplace ? 20
7. What do you understand by Body Language ? How does positive body language help in a hotel industry ? 20
8. Write short notes on the following : 2×10=20
(a) Punctuality at workplace
(b) Balanced diet
9. Explain the role of listening skills in F & B service. 20
10. What do you understand by Communication Strategy ? Also discuss about dealing with difficult guests and handling their complaints. 20
What the BHY-002 Paper Covers
Good communication and why it matters in a hotel
Personal hygiene and its importance in the hotel industry
The causes of poor posture and how to improve it
The code of conduct at the workplace
The impact of positive words and negative impressions and politeness in guest satisfaction
How procrastination affects performance at the workplace
Body language and how positive body language helps in a hotel
Punctuality at the workplace
Balanced diet
The role of listening skills in food and beverage service
Communication strategy and handling difficult guests and their complaints
Making BHY-001 December 2025 paper Work for Your 2026 Exam
Read the paper and mark the five questions you could write best today, then list the next three as backups. You answer any five of ten, so you want a comfortable spread across communication, grooming and conduct rather than betting on a single theme.
These are applied topics, so plain definitions are not enough. An answer on body language or guest satisfaction earns more when you tie it to a real service moment, such as greeting a guest or settling a complaint. Use short hotel examples to show you can apply the idea, not just name it.
For the 20-mark answers, build a clear shape with a definition, four or five points and one example. Question eight is a short-note question, so keep punctuality and balanced diet crisp. The same themes return year on year, so steady practice against the December 2025 pattern is the surest way to be ready.
What a 20-Mark Answer Should Look Like
Take question ten, communication strategy and dealing with difficult guests and their complaints. Here is the shape of a full-marks answer, not the answer itself.
Open with a short definition of a communication strategy in a service setting. Then give four or five points, such as staying calm, listening fully, showing empathy, offering a clear solution and following up to confirm the guest is satisfied.
Add one worked example, walking through a single complaint from start to resolution, then close on why a good strategy protects both the guest and the hotel. Definition, points, example, conclusion is what turns a pass into a full twenty.
Frequently Asked Questions about the BHY-002 Question Paper December 2025
Is this the official IGNOU BHY-002 Question Paper?
Yes, this is the genuine IGNOU Term-End paper for BHY-002 from December 2025. Every question is reproduced exactly as it appeared in the official examination for the CFBO certificate, with nothing reworded, renumbered or simplified. You are reading the same communication, grooming and guest-handling questions that real students sat, which makes it honest practice for your own attempt.
Is this BHY 002 Question Paper useful for the 2026 exam?
Very much. The Functional Communicative Skills and Personnel Grooming syllabus for BHY-002 is stable, and the format of ten questions barely changes between sessions. Topics like good communication, personal hygiene, body language and handling difficult guests reappear regularly, so this paper is one of the most reliable mocks you can use for your 2026 Term-End Examination.
Can I get a BHY 002 Solved Question Paper?
Yes. A BHY 002 Solved Question Paper with model answers for each question is available, written to the same 20-mark descriptive shape the exam expects. The solved set shows you how to support each point with a real service example, which is where strong marks come from in this paper. Just message us on WhatsApp and we will share the details with you.
Does this BHY-002 Question Paper help with the assignment?
It helps a lot. The assignment and the exam draw on the same syllabus, so practising these questions strengthens your assignment answers on the same topics, whether that is grooming, body language or guest complaints. Many students prepare both together to save time, since strong notes serve double duty across the paper and the assignment.
How quickly is the BHY 002 Question Paper shared?
Delivery is quick. Once you message us on WhatsApp and confirm what you need, the material is shared with you in a short time, usually the same day. There is no long wait, which matters when your exam date is close and every study hour counts. Reach out and we will guide you through it directly.
What BHY-002 support do you offer?
You get direct help over WhatsApp from our team, so if a topic or a term is unclear you can simply ask. We can point you to the matching solved paper, the assignment help and the guess sets for BHY-002, and answer practical doubts about the pattern and word limits. The aim is to make your communication and grooming preparation simpler.
Unnati Educations is an independent IGNOU study-resource platform that helps students prepare with past papers, solved material and study guidance.
Disclaimer: Unnati Educations is an independent academic support service and is not affiliated with, endorsed by or associated with the Indira Gandhi National Open University (IGNOU). The original question paper is the property of IGNOU and is provided here only as a reference for student practice.
If you want to go wider, you can browse the full IGNOU previous year question papers archive, pick up the matching BHY-002 solved assignment, and add the IGNOU guess paper set to your revision. For the solved paper or any help with BHY-002, message us on WhatsApp at 9899436384.