BEGLA-136 Solved Question Paper for the June 2026 term-end exam gives you every question of the official paper answered in the length and layout IGNOU examiners reward. English at the Workplace is marked on format as much as content, so a letter, a CV or a speech written loosely can lose marks even when the ideas are right.
Below you can read two complete answers, see every other question as printed, and check how the paper maps to the course units. The full file with all 11 answers is shared on WhatsApp 9899436384.
BEGLA-136 English at the Workplace: key facts for the June 2026 paper
- Course code: BEGLA-136
- Subject: English at the Workplace
- Programmes: Bachelor of Arts (General) BAG; also BCOMG, BAVTM and BCA_NEW
- Credits: 6
- Blocks and units: 4 blocks, 16 units (eGyanKosh)
- Maximum marks: 100
- Duration: 3 hours
- Questions in the paper: 11 (4 in Section A, 7 in Section B); you attempt 6
- Sample answers on this page: 2 (Section A Q3 and Section B Q7)
- Questions in the paid file: All 11, including 9 not answered on this page
What the BEGLA-136 Solved Question Paper June 2026 includes
BEGLA-136 English at the Workplace is IGNOU’s job-readiness English course in the Bachelor of Arts (General) BAG programme, teaching you to apply, interview, present and write the way workplaces expect.
Our solved file takes the official June 2026 paper and answers all 11 questions. Section A has 4 short tasks of 10 marks each and Section B has 7 long tasks of 20 marks each. Because you only attempt 6 of them in the hall, the full set lets you choose your strongest questions with confidence.
This paper leans heavily on writing tasks with a fixed shape: an application for an editor’s post, a CV, a speech on gender and culture sensitivity, ten interview questions for a PR role and a presentation outline. Our answers show each of these shapes in full, so you can copy the layout and fill it with your own details.
One thing the June 2026 paper does not print is a word limit, on any question. That matters more than it sounds: with no limit to hit, an 800-word answer earns nothing extra over a well-shaped 500-word one, while costing you fifteen minutes you need elsewhere. Format, completeness and correct English are what move the marks here.
BEGLA-136 English at the Workplace sample answers from June 2026
Below are two complete model answers from the June 2026 paper: Section A Q3 on portfolios and Section B Q7 on presentations and customer service.
We picked one short and one long question so you can judge both answer lengths. Read them the way an examiner would: check the definition, the structure and the examples.
Section A, Q3 Unit 6, Portfolio Making 10 marks no word limit printed
Question 3. What is a portfolio? Explain the importance of having a portfolio.
A portfolio is an organised collection of documents and work samples that gives evidence of a person’s skills, achievements and growth over a period of time. A CV lists what you say you have done; a portfolio shows it. A candidate carries it to interviews as a neat file, or shares it as a digital folder or personal website.
A well-made portfolio usually contains an updated CV and a short personal statement, copies of degrees, certificates and marksheets, samples of real work such as reports, designs, articles or project files, letters of recommendation, and records of training, internships and volunteer work. Each item should be dated, labelled and placed in a logical order so that an interviewer can find it within seconds.
Importance of having a portfolio
- Proof of ability: Certificates and work samples back up the claims made in the CV and the interview, which builds the employer’s trust.
- It sets you apart: When many candidates have similar degrees, a graphic designer who can open a folder of finished posters, or a content writer who can show published articles, is remembered.
- Support during the interview: When asked to describe a project, you can show the actual report or design, which makes the answer concrete and confident.
- Self-assessment: Building a portfolio makes you review your strengths and notice gaps, such as a missing computer course, so you can plan what to learn next.
- Shows a professional attitude: A tidy, well-labelled portfolio signals that the candidate is organised and serious about the job.
- Useful beyond the first job: An updated portfolio helps at appraisals, when seeking promotion, when changing jobs and when winning freelance clients.
In short, a portfolio turns a list of qualifications into visible evidence. Keeping it current, honest and well arranged is one of the simplest ways to make a strong impression on any employer.
Section B, Q7 Unit 14 with Unit 11 20 marks two-part question Presentation outline set in 2 of 3 papers
Question 7. What is the importance of presentations? Write down an outline of a presentation on ‘Essentials of Good Customer Service.’
Importance of presentations
Presentations are one of the most common ways information moves inside an organisation. A manager briefing a team, a sales executive pitching to a client and a trainee explaining a project to seniors are all making presentations. Their importance can be understood under the following heads.
- Sharing information quickly: One well-planned presentation can update a whole department at once, saving the time spent repeating the same message in many separate meetings or emails.
- Persuading and winning support: Proposals for a new product, a budget or a change in process are usually approved after a presentation. A clear argument backed by facts helps decision-makers say yes.
- Training and learning: New staff are inducted, and existing staff learn new software, rules or safety drills, largely through presentations.
- Making data easy to grasp: Charts, tables and images turn figures into patterns the audience can see at a glance, so complex information is understood and remembered.
- Two-way communication: The question and answer session gives the audience a voice. The presenter gets instant feedback and can clear doubts on the spot.
- Building the presenter’s image: A confident presentation displays subject knowledge, planning and communication skills. That is why many recruiters ask candidates to present during selection, and why good presenters get noticed when promotions are decided.
In short, a presentation is not just a talk. It is a planned piece of communication with a clear purpose, a defined audience and a structure that leads listeners to a conclusion.
An effective presentation therefore needs a clear purpose, an understanding of who is listening, a logical order of introduction, body and conclusion, simple visual aids that support rather than repeat the speech, and confident delivery with steady eye contact and a natural pace. The outline below applies these features.
Outline of a presentation: Essentials of Good Customer Service
Audience: front-office and sales staff of a mid-sized retail company. Duration: about 15 minutes, plus 5 minutes for questions. Aids: 10 to 12 slides with short points, one chart and one short role-play.
- Title slide: Essentials of Good Customer Service, with the presenter’s name, designation and date.
- Introduction (2 minutes): Open with a question to hold attention: “Have you ever stopped visiting a shop after one rude reply?” State the purpose, which is to agree on the habits that turn a one-time buyer into a loyal customer, and preview the five essentials.
- Who is our customer? External customers who buy from us, and internal customers, the colleagues who depend on our work. Types we meet daily: the first-time visitor, the regular, the bargain hunter and the unhappy customer.
- Essential 1, courtesy and a positive attitude: A greeting within seconds, a smile, polite words such as “please” and “thank you”, and equal respect for every customer whatever they spend.
- Essential 2, listening and empathy: Let the customer finish, note the key details, repeat the need back to confirm it, and acknowledge feelings: “I understand how frustrating this delay is.”
- Essential 3, product knowledge and honesty: Know features, prices and policies; never promise what cannot be delivered; say “let me check” rather than guess.
- Essential 4, prompt and clear communication: Answer calls and emails quickly, use simple language, keep the customer informed about timelines, and follow telephone and email etiquette.
- Essential 5, handling complaints: A four-step routine of listen, apologise, solve and thank; escalate when needed; record the complaint so the problem does not repeat. A short role-play of an angry customer is shown here.
- Follow-up and going the extra mile: A call after delivery, remembering a regular customer’s preferences, and small gestures that cost little but build loyalty.
- Measuring service: Feedback forms, repeat purchases and complaint records, with one chart (labelled as illustrative) showing complaints falling after staff training.
- Conclusion (2 minutes): Recap the five essentials, leave one key message, that every employee is part of customer service, and ask each listener to pick one habit to start tomorrow.
- Questions and answers: Invite questions, answer briefly, and thank the audience.
Delivery notes: keep each slide to five points or fewer, keep eye contact with the audience instead of reading from the screen, and rehearse at least twice to stay within the time limit.
Questions answered only in the full file
The remaining 9 questions of the June 2026 paper are listed below as printed. Their answers are available only in the full solved file.
Section A — Answer any two of the following: 2 × 10 = 20
Q1. Use the following words in sentences of your own: (a) Persuasive (b) Visionary (c) Recruitment (d) Boom (e) Profile
Q2. You are interested in applying for the position of an editor in a publishing house. Write an application for this position, showing how you are suitable for this job.
Q4. Discuss the various characteristics of Work Ethics, by giving suitable examples.
Section B — Answer any four of the following: 4 × 20 = 80
Q1. Discuss some of the personal, social and professional qualities required to be successful at the workplace.
Q2. Describe yourself. Write about your dreams and how do [how] you plan to make them a reality.
Q3. Discuss various steps involved in responding to a classified job advertisement by giving suitable examples.
Q4. Prepare a CV (Curriculum Vitae) for a job that you wish to apply for [for.] organize your points under various headings like educational qualification, etc.
Q5. You are planning to appear for an interview for the position of a communication expert in a PR firm. Write down ten meaningful questions you expect to be asked and your answers/responses to these questions.
Q6. Write a speech you have been asked to deliver at your workplace on ‘Gender and Culture Sensitivity at the Workplace.’
English at the Workplace syllabus: BEGLA-136 blocks and units
BEGLA-136 is organised into 4 blocks and 16 units, moving from finding a job to performing well once you are hired.
Block titles below match the official eGyanKosh BEGLA-136 course page. Unit titles follow the IGNOU course layout, and the topic column shows what each unit trains you to write or do.
| Block | Unit | Unit title | Topics to know |
|---|---|---|---|
| Block 1: Exploring the Job Market | 1 | Profiling Oneself for the Job | Self-assessment of skills and interests; writing a personal profile; describing a person you know |
| Block 1: Exploring the Job Market | 2 | Searching for a Job | Job sources such as newspapers, portals and placement cells; networking; creative job hunting |
| Block 1: Exploring the Job Market | 3 | Responding to Job Advertisements | Reading a classified advert; drafting the application letter; matching your skills to stated requirements |
| Block 1: Exploring the Job Market | 4 | Preparing for the Job | Researching the employer and role; personal and professional qualities employers look for |
| Block 2: Preparing for Job Interviews | 5 | Using Body Language Effectively | Posture, eye contact and gestures; first impressions in the interview room |
| Block 2: Preparing for Job Interviews | 6 | Portfolio Making | What a portfolio holds; arranging certificates and work samples; print and digital formats |
| Block 2: Preparing for Job Interviews | 7 | Writing your Curriculum Vitae (CV) | Standard CV headings; reverse chronological order; tailoring a CV to one job |
| Block 2: Preparing for Job Interviews | 8 | Preparing to Face an Interview | Likely interview questions; framing model answers; mock interview practice |
| Block 3: Skills for the Workplace-I | 9 | Etiquette, Cultural Awareness and Gender Perceptions | Office etiquette; working in multicultural teams; gender-sensitive language and behaviour |
| Block 3: Skills for the Workplace-I | 10 | Understanding Customers | Internal and external customers; customer types and needs; building relationships |
| Block 3: Skills for the Workplace-I | 11 | Essentials of Customer Service | Courtesy and listening; complaint handling; follow-up that builds loyalty |
| Block 3: Skills for the Workplace-I | 12 | Work Ethics | Punctuality, honesty and accountability; behaviour code at the workplace |
| Block 4: Skills for the Workplace-II | 13 | Participating in Discussions | Purpose of group discussions in recruitment; turn-taking; agreeing and disagreeing politely |
| Block 4: Skills for the Workplace-II | 14 | Making Presentations | Planning and structuring a talk; visual aids; delivery and handling questions |
| Block 4: Skills for the Workplace-II | 15 | Writing Business Letters | Letter layouts; enquiry, order and complaint letters; formal tone |
| Block 4: Skills for the Workplace-II | 16 | Writing Business Emails | Subject lines and structure; email etiquette; dos and don’ts |
Ten of these sixteen units produced a June 2026 question. The six that did not are worth naming, because they are where the next paper has room to go: Unit 2 on searching for a job, Unit 5 on body language, Unit 10 on understanding customers, Unit 13 on group discussions, and Units 15 and 16 on business letters and business emails. Letters and emails are classic tasks for this course, so their complete absence this session stands out.
For unit-wise reading before the exam, our BEGLA-136 Study Material follows this same block order.
BEGLA-136 exam pattern and marks split
The June 2026 IGNOU BEGLA-136 Question Paper has two compulsory sections: answer any 2 of 4 questions in Section A for 20 marks and any 4 of 7 in Section B for 80 marks.
| Section | Questions given | To attempt | Marks | Kind of task in June 2026 |
|---|---|---|---|---|
| Section A | 4 | Any 2 | 2 × 10 = 20 | Word usage, an application letter, a portfolio, work ethics |
| Section B | 7 | Any 4 | 4 × 20 = 80 | Qualities for success, self-description, classified adverts, CV, interview set, speech, presentation outline |
| Whole paper | 11 | 6 | 100 in 3 hours | Mostly applied writing, with no reading passage or grammar drill |
A practical time plan is about 20 minutes for each Section A answer and 30 minutes for each Section B answer, which leaves around 20 minutes to reread letters and CVs for layout errors.
Those thirty minutes are the figure to plan against, because the paper itself prints no word limits. Thirty minutes of steady handwriting is roughly 450 to 550 words, so aim for a complete, well-formatted answer in that range rather than the longest one you can produce. A 500-word CV answer with every heading in place scores better than an 800-word one that runs out of time before the experience section. The same holds for the application letter and the speech: the examiner is looking for the parts of the format, not the word count.
The same two-section layout was used in December 2025, while the June 2025 paper followed an older all-compulsory format with grammar drills. You can compare the sessions yourself on our IGNOU Previous Year Question Paper page.
BEGLA-136 topics that keep coming back
Four tasks appeared in all three official papers we checked: an application letter, interview questions with answers, a speech and using words in sentences.
We compared the official June 2025, December 2025 and June 2026 BEGLA-136 papers published by IGNOU. Earlier sessions were not available to us on the official site, so the count below covers these three papers only, two of which are past papers. June 2025 also used a different, all-compulsory format, so read the table as a map of recurring task types rather than a frequency study.
| Topic | Unit | June 2025 | December 2025 | June 2026 | Times asked |
|---|---|---|---|---|---|
| Application letter for an advertised post | Unit 3 | Q6 (Analyst) | Section A Q2 (advertising professional) | Section A Q2 (editor) | 3 of 3 |
| Interview questions with your answers | Unit 8 | Q7 (six questions, Research Officer) | Section B Q4 (ten questions, HR firm) | Section B Q5 (ten questions, PR firm) | 3 of 3 |
| Speech writing on a workplace or life theme | Units 9 and 14 | Q5 (choosing the right career) | Section B Q5 (discipline in life) | Section B Q6 (gender and culture sensitivity) | 3 of 3 |
| Using given words in sentences | Blocks 1 to 2 vocabulary | Q2 (dynamic, adaptability and others) | Section A Q1 (internet, strategy and others) | Section A Q1 (persuasive, boom and others) | 3 of 3 |
| Preparing a CV under headings | Unit 7 | Not asked | Section B Q3 | Section B Q4 | 2 of 3 |
| Presentation outline | Unit 14 | Q8 (good communication skills) | Not asked | Section B Q7 (customer service) | 2 of 3 |
| Work ethics | Unit 12 | Q4(ii) short note | Not asked | Section A Q4 | 2 of 3 |
| Gender perceptions and cultural awareness | Unit 9 | Not asked | Section A Q4 short notes | Section B Q6 | 2 of 3 |
| Describing yourself or a colleague | Unit 1 | Not asked | Section B Q1 (profile, 400 to 450 words) | Section B Q2 (describe yourself) | 2 of 3 |
| Job hunting and classified adverts | Units 2 and 3 | Not asked | Section B Q2 (creative job hunting) | Section B Q3 (classified advert) | 2 of 3 |
| Interview preparation and body language | Units 5 and 8 | Q4(iii) preparing for an interview | Section A Q3 (body language) | Not asked | 2 of 3 |
| Customers and customer relationships | Units 10 and 11 | Q4(i) good relationship with customers | Not asked | Section B Q7 | 2 of 3 |
The pattern is clear: the setting changes (analyst, advertising professional, editor) but the task stays the same. Four shapes have come up every time, so an application letter, a ten-question interview set, a workplace speech and a words-in-sentences exercise should be practised until they are automatic.
One row points the other way, and it is the most useful line in the table. Interview preparation and body language was set in both earlier papers, June 2025 and December 2025, and then dropped from June 2026. It is the only task on this list that has that shape, which makes it the clearest December 2026 candidate. Behind it stand the units that produced nothing at all this session, especially the business letter and business email units of Block 4 and the group-discussion unit beside them. For a wider list across subjects, see our IGNOU Solved Guess Paper collection.
How our English at the Workplace answers are drafted and checked
Each BEGLA-136 answer is written to the marks, the format and the exact wording of the question, then checked by a second reviewer.
Prateek Talwar wrote the answers after studying the official June 2025 and December 2025 papers, so the file reflects how this course is really examined. Where IGNOU sets a limit, as in the 400 to 450 word profile of December 2025, we follow it. Where no limit is printed, as throughout June 2026, answers are sized to what a complete, well-formatted response needs inside the time available.
Format gets the same attention as content. Letters carry the sender’s address, date, subject line and closing; the CV uses clear headings; the speech has a salutation and a closing thank-you; the interview set is written as question and reply; and the presentation outline runs slide by slide.
Where the printed paper carries a slip, as in Section B Q4’s run-on “apply for organize your points”, we keep IGNOU’s wording and add the corrected reading in square brackets, so you can recognise the question in the hall and still write correct English.
Sheetal Kirola then reviews every answer against the printed question and the relevant unit, checking spelling, tone and whether each part of a two-part question is answered.
BEGLA-136 solved file index, question by question
BEGLA-136 has no practical or record file, so this index lists all 11 June 2026 questions with their unit and where the answer is available.
Many students search for a practical file for this course, but its internal marks come from one 100-mark assignment instead. If you are revising for the wider BA papers, our BAG Question Paper section groups the other courses of your programme.
| Question | Task | Course unit | Marks | Answer |
|---|---|---|---|---|
| Section A, Q1 | Five workplace words in sentences | Vocabulary in context (Block 1) | 10 | Full file only |
| Section A, Q2 | Application for an editor’s post | Unit 3: Responding to Job Advertisements | 10 | Full file only |
| Section A, Q3 | Portfolio and why it matters | Unit 6: Portfolio Making | 10 | On this page |
| Section A, Q4 | Characteristics of work ethics | Unit 12: Work Ethics | 10 | Full file only |
| Section B, Q1 | Qualities for workplace success | Unit 4: Preparing for the Job | 20 | Full file only |
| Section B, Q2 | Describe yourself and your dreams | Unit 1: Profiling Oneself for the Job | 20 | Full file only |
| Section B, Q3 | Steps to answer a classified advert | Unit 3: Responding to Job Advertisements | 20 | Full file only |
| Section B, Q4 | CV under headings | Unit 7: Writing your Curriculum Vitae (CV) | 20 | Full file only |
| Section B, Q5 | Ten interview questions for a PR role | Unit 8: Preparing to Face an Interview | 20 | Full file only |
| Section B, Q6 | Speech on gender and culture sensitivity | Unit 9: Etiquette, Cultural Awareness and Gender Perceptions | 20 | Full file only |
| Section B, Q7 | Presentations and a customer service outline | Unit 14: Making Presentations (with Unit 11) | 20 | On this page |
Programmes that study English at the Workplace (BEGLA-136)
BEGLA-136 is a core English language course for IGNOU’s BAG learners and is shared with several other undergraduate programmes.
In the Bachelor of Arts (General) programme it is taken in the second semester, straight after BEGLA-135 English in Daily Life. Bachelor of Commerce (General) BCOMG learners also take it in the second semester.
In the Bachelor of Computer Applications BCA_NEW programme it appears in the first semester assignment set. Bachelor of Arts (Vocational Studies) Tourism Management BAVTM learners study it too, and eGyanKosh lists it under BBA Semester I. Check your own programme guide for the semester in which it falls for you.
Whichever programme you are in, the term-end paper and the four blocks are the same, so the solved file works for all of them.
Get the full BEGLA-136 Solved Question Paper on WhatsApp
Message WhatsApp 9899436384 with “BEGLA 136 June 2026” to receive the complete solved file with all 11 answers.
You have read 2 answers on this page. The other 9 include the editor’s application letter, the CV under headings, the ten-question interview set for a PR role and the speech on gender and culture sensitivity, which are among the most reliable scorers in this course.
Our team will share the price and send the BEGLA-136 Solved Question Paper PDF on WhatsApp. Keep it beside your notes and you can practise all six of your chosen questions in the right format before the exam.
BEGLA-136 English at the Workplace FAQs
Quick answers to what BEGLA-136 students ask us most about the June 2026 paper and the full file.
What does the BEGLA-136 June 2026 solved file contain?
The file answers all 11 questions of the June 2026 BEGLA-136 English at the Workplace paper: 4 from Section A and 7 from Section B. Each answer is written in the format the question demands, so you get a full application letter, a CV laid out under headings, a workplace speech, ten interview questions with replies and a slide-by-slide presentation outline, not just loose notes.
How do I get the full IGNOU BEGLA-136 Solved Question Paper on WhatsApp?
Send a message to Unnati Educations on WhatsApp 9899436384 with the course code BEGLA 136 and the session June 2026. Our team replies with the price and sends the PDF once payment is confirmed. The file contains all 11 answers: the 2 you can read on this page plus the 9 answers that are not shown here, including the CV and the interview set.
How many questions must I attempt in the BEGLA-136 English at the Workplace exam?
You attempt six questions in total. Section A offers four questions and you answer any two, each worth 10 marks, for 20 marks. Section B offers seven questions and you answer any four, each worth 20 marks, for 80 marks. The paper carries 100 marks and runs for 3 hours, so plan roughly 20 minutes for each short answer and 30 minutes for each long one.
How long should my answers be if the paper prints no word limit?
The June 2026 paper sets no word limit on any question, so length is yours to decide, and the sensible answer is the one you can finish well inside the time. Thirty minutes of steady handwriting is about 450 to 550 words, so plan a Section B answer in that range and make sure every part of the format is there. A complete CV with all its headings, or a letter with address, date, subject line and closing, scores more than a longer answer that stops halfway. Where IGNOU does print a limit, as in December 2025's 400 to 450 word profile, follow it exactly.
Which BEGLA-136 topics repeat most often in the term-end exam?
Across the official June 2025, December 2025 and June 2026 papers, four tasks appeared every time: an application letter for an advertised post, interview questions with your own answers, a speech, and using given words in sentences. A CV, a presentation outline, work ethics and gender or cultural awareness each appeared twice. Practising these formats covers most of the BEGLA-136 marks.
Which BEGLA-136 topics are most likely in December 2026?
Interview preparation and body language. It is the only task that appeared in both earlier papers we checked, June 2025 and December 2025, and was then dropped from June 2026. After that, look at the units that produced no June 2026 question at all: Unit 15 on business letters and Unit 16 on business emails, Unit 13 on group discussions, Unit 10 on understanding customers, Unit 5 on body language and Unit 2 on searching for a job. Letters and emails are standard tasks for this course, so their absence this session is the gap worth filling first.
Does BEGLA-136 English at the Workplace have a practical file?
No. BEGLA-136 is a theory course with no practical or record file. Your internal marks come from one Tutor Marked Assignment of 100 marks that covers all four blocks, and the rest comes from the 100-mark term-end exam. That is why this page gives a solved file index instead, showing every June 2026 question, its unit and where its answer is available.
Which programmes study BEGLA-136 English at the Workplace?
BEGLA-136 is studied in the Bachelor of Arts (General) BAG programme, and IGNOU also offers it to Bachelor of Commerce (General) BCOMG, Bachelor of Computer Applications BCA_NEW and Bachelor of Arts (Vocational Studies) Tourism Management BAVTM learners. eGyanKosh lists it under BBA Semester I, and the June 2025 paper also named BAVMSME. Check your own programme guide for the semester in which it falls for you.
Is BEGLA-136 the same course as BEGLA-135?
No, they are two different courses taken one after the other. BEGLA-135 English in Daily Life comes first and covers everyday conversation, comprehension and basic grammar. BEGLA-136 English at the Workplace follows in the second semester and covers job applications, CVs, interviews, presentations and workplace writing. Both are 6-credit language courses in BAG, and students usually need both solved papers.
Who writes and checks the BEGLA-136 answers?
The BEGLA-136 answers are written by Prateek Talwar, Academic Head at Unnati Educations, and reviewed by Sheetal Kirola, who checks each one against the official question wording, the unit it comes from and the format IGNOU expects. Before writing, the team studied the official June 2025 and December 2025 BEGLA-136 papers so that answers reflect how this course is actually examined.
About the authors
Prateek Talwar is Academic Head at Unnati Educations and writes the IGNOU solved question paper series for the English discipline. He has worked with IGNOU BDP, BAG, BAM and BAEGH students for over a decade on term-end exam preparation and assignment writing.
Sheetal Kirola reviews the English papers at Unnati Educations. She checks every answer against the course units on eGyanKosh, confirms that letters, CVs, speeches and presentation outlines carry every part of their format, and makes sure each answer matches the marks the paper allots.