About This Solved Paper
| Prepared by | Unnati Education academic team, IGNOU-experienced content writers |
|---|---|
| Qualification | Graduate with specialization in Statistics and Quantitative Methods |
| Programme | IGNOU Bachelor of Arts in Facility and Services Management (BAFSM) |
| Institution Reference | IGNOU Term-End Examination, December 2025 |
| Last updated | April 2026 |
What is the BFO-009 December 2025 Question Paper?
The BFO 009 December 2025 question paper is the official IGNOU Term-End set for Human Resource Management under the BAFSM programme. It runs three hours, totals one hundred marks, and asks students to attempt any five out of ten questions, each worth twenty marks and roughly 600 words.
Here's the part that matters. This paper is the academic record of what IGNOU actually tested last December, and it doubles as the closest preview for any 2026 sitting because syllabus weighting rarely shifts session to session. The paper is fully descriptive, with one comparison question (Q9) and one short-note question (Q10). The student picks five and answers them in detailed essay form.
About IGNOU BFO-009 Human Resource Management
This is the dedicated HR paper inside the BAFSM programme, and it pulls together the people-side of facility and hospitality work into one set. You'll cover HRM objectives, human-resource planning in hospitality, job evaluation methods, job description guidelines, internal recruitment sources, counselling skills, transfer policy, grievance handling, the retrenchment-versus-lay-off distinction, career planning, HRIS, women in tourism, and sexual harassment at work. The paper rewards real workplace thinking.
Most students notice this paper grades on practical specificity. With clean structure, named methods like the ranking system or Hay plan, and a few real hospitality examples, even mid-range students cross sixty out of one hundred. Theory is moderate, application carries the marks here.
BFO 009 Question Paper December 2025: Exam Pattern and Marks Breakdown
| Duration | 3 hours |
|---|---|
| Total marks | 100 |
| Total questions set | 10 |
| Questions to attempt | Any 5 |
| Marks per question | 20 |
| Word target per answer | About 600 words |
| Compulsory question | None, all questions carry equal marks Comparison question | Q9 (2×10) |
| Short-note question | Q10 (2×10) |
| Calculator policy | Not required |
| Language of answer | English |
| Missing data | State your assumption clearly before answering |
All Questions in the BFO 009 Question Paper December 2025 (Complete List)
Below is the unedited reprint of every question from the official IGNOU sheet. Read it the way you'd read a real exam, not a textbook.
B.A. IN FACILITY AND SERVICES MANAGEMENT (BAFSM) Term-End Examination December, 2025 BFO-009: HUMAN RESOURCE MANAGEMENT Time: 3 Hours Maximum Marks: 100
Note: Answer any five questions in about 600 words each. All questions carry equal marks.
Define Human Resource Management. Briefly describe the objectives of Human Resource Management. 20
What do you mean by term 'Human Resource Planning'? Briefly explain the need of Human Resource Planning in Hospitality Industry. 20
Define Job Evaluation. What are various non-analytical methods of Job Evaluation? Briefly explain any one non-analytical method with its advantages and disadvantages. 20
Define Job Description. Describe guidelines for writing a job description. 20
What are various internal sources of recruitment? Describe the merits and demerits of internal sources of recruitment. 20
What is counselling? Briefly describe the various sills and techniques essential for being an effective counsellor. 20
What do you understand by Transfer? State the need of a transfer policy. 20
What do you understand by grievance? Briefly describe grievance handling procedure. 20
Distinguish between the following: 2×10=20 (i) Retrenchment and Lay-off (ii) Career Planning and Manpower Planting
Write short notes on any two of the following: 2×10=20 (a) Position of Women in Tourism Industry (b) Sexual Harassment (c) Human Resource Information System
- Human Resource Management definition and objectives, HR planning, job evaluation, job description, recruitment sources, counselling, transfer policy, grievance handling, retrenchment vs lay-off, career planning, HRIS, women in tourism, and sexual harassment
This is the umbrella set of topics the December 2025 paper draws from, and the same set powers upcoming sittings. The HRM, HR-planning, and job-evaluation questions anchor the foundational HR block. Recruitment, counselling, transfer, and grievance form the people-process block. Q9 and Q10 cover comparisons and contemporary issues like HRIS and harassment. Treat them as one connected syllabus.
Syllabus Topics Covered
The questions on this paper trace a clean line through the BFO-009 syllabus. You'll see the strategic, operational, and welfare objectives of HRM, the HR-planning framework adapted for hotels and resorts, the ranking and grading non-analytical job-evaluation methods, the eight to ten standard sections of a job description, transfers and promotions as internal recruitment, the empathic listening counselling skills, the four-stage grievance procedure, and the legal lens on retrenchment under the Industrial Disputes Act.
Sample Answer Preview: BFO-009 Human Resource Management Explanation
Take Question 9(i): distinguish between retrenchment and lay-off. This is a ten-mark question (one half of Q9), and examiners are scoring three things at once, definition accuracy, the comparison structure, and one real-world example.
Open with a one-line working definition for each. Frame retrenchment as the permanent termination of an employee's services by the employer for reasons of surplus labour, restructuring, or financial difficulty, regulated under Section 25F of the Industrial Disputes Act. Frame lay-off as the temporary inability of the employer to provide work due to shortage of materials, power, or breakdown, also defined under the same Act. That's roughly three marks.
Now build the comparison block as a small two-column structure. Retrenchment is permanent, lay-off is temporary. Retrenchment ends the employer-employee relationship, lay-off keeps it intact. Retrenchment requires notice, compensation at fifteen days' pay per year of service, and government permission in some cases. Lay-off entitles the worker to fifty percent of basic wages plus dearness allowance for the lay-off period. That's roughly five marks.
Continue with the legal-and-procedural side. Retrenchment falls under Section 25F to 25G, lay-off under Section 25C. Retrenchment is governed by the last-in-first-out principle. Lay-off has a maximum forty-five-day continuous limit before further compensation rules kick in. That's another two marks for content depth.
Close with a one-line example. A hotel restructuring its food and beverage staff after closing a banquet hall is retrenchment. The same hotel sending kitchen staff home for a week because of a gas-line breakdown is lay-off. Examiners reward this kind of structured comparison with a worked example far more than long paragraphs without contrast. The remaining marks come from a clean closing line.
How to Write High-Scoring Answers
Open every twenty-mark answer with a one-line working definition. That alone protects two to three marks. Use small comparison tables for any "distinguish between" question because examiners scan for them. For HRM, recruitment, and grievance questions, anchor your answer with a real Indian hospitality context like Taj or Oberoi where the HR practice is visible.
Pick five of the ten questions you can finish thoroughly within thirty minutes each. Keep one buffer in mind. Don't repeat examples across answers. Examiners notice that, and it costs marks fast.
Who Should Use This Solved Question Paper
This paper is built for the BAFSM student writing BFO-009 in 2026 or later, especially the one who has read the units once but isn't sure what an exam-ready HR answer looks like. It also helps repeat-attempt students who scored under forty last December and need a working model. Working professionals in hospitality HR, training, or compliance find the structured templates save them an entire study weekend.
Why This is Better Than Free PDFs and Telegram Files
Free PDFs are usually scanned scraps of older papers, sometimes mislabelled, sometimes from a session that no longer matches the syllabus. Telegram files arrive without an author, without a date, and often with answers copied straight from random HR blogs. The IGNOU BFO-009 question paper set on this page is typed clean, fully solved, and written by writers who actually understand the IGNOU answer style for HR-and-people subjects.
You also get a real human on the support side if anything breaks, which no chat group offers.
Student Reviews
Bhavana, Mangaluru. The retrenchment-versus-lay-off comparison for Question 9 finally cleared up the legal side for me. I'm a working HR coordinator doing BAFSM on weekends, and the side-by-side structure cut my prep time in half.
Akshay, Patna. The grievance-handling answer for Question 8 saved me. First-time IGNOU learner here, and I couldn't sequence the stages from the textbook alone. Got it in one read here.
Geetika, Chandigarh. Second attempt for me. I scored 38 last December because my counselling answer was too generic. The Question 6 framing with named skills like active listening and empathy is exactly the structure I should've used.
Frequently Asked Questions
Is this BFO-009 paper genuine?
Yes, this is the authentic IGNOU Term-End Examination paper from December 2025. The questions reproduced on this page match the official paper distributed at IGNOU exam centres for the BFO-009 Human Resource Management course under the BAFSM programme. Our team cross-checked every question and instruction line against the original sheet, so what you study is what was actually asked, no shortcuts and no edits.
Will this help me for the 2026 exam?
It will help significantly. IGNOU rotates a small pool of question types across sessions, and BFO-009 follows that pattern closely. Topics like HRM objectives, HR planning in hospitality, job evaluation, recruitment, counselling, transfer, grievance, and retrenchment-versus-lay-off are syllabus pillars that almost certainly reappear in 2026. Practising the most recent paper trains you on the exact tone examiners are using right now.
Are the answers fully developed?
Yes, every question carries a complete model answer. Since BFO-009 is a descriptive HR paper rather than a numerical one, our answers focus on clear definitions, named frameworks, comparison tables for the "distinguish between" questions, real Indian hospitality examples, and a clean closing line for each prompt. You will not get a half-finished answer with hints, the full reasoning is shown for every question, including the comparison and short-note sets.
Can I use this for my BFO-009 assignment?
You can use it as reference, but assignment writing has its own logic. Assignments expect more elaboration, your own field examples, and a slightly fresher tone. Treat the solved paper as your skeleton: lift the structure, the framework points, and the way each topic is broken down, then add personal observations and a small reflection paragraph in your own words. That avoids similarity flags during evaluation.
How fast is delivery?
Delivery is instant. Once your payment confirms, the download link unlocks on your account dashboard and a copy lands in your registered email within a minute or two. There is no waiting period, no manual approval, and no Telegram redirect. If your network drops mid-download, you can retry from the same account as many times as needed, no extra charge for repeat downloads.
What about refunds and support?
If the file fails to open or the content does not match the listed paper, write to our support team within twenty-four hours and we will resolve it. You either get a working file the same day or a clean refund, your choice. Support runs on email and WhatsApp during working hours, and our team responds with screenshots and clear steps, not template replies.
About Unnati Education
Unnati Education is a study-resource platform built for IGNOU students who want clear, verified material instead of forwarded files. Our team includes graduates with backgrounds in statistics, education, and management studies, and most of our writers have written IGNOU exams themselves. We focus on the courses where students struggle most, BFO-009 included, and we update papers within days of every Term-End sitting.
Explore More IGNOU BFO-009 Study Material
If this paper helps, you'll find more on our site, including previous-session question papers, current-cycle assignment solutions, short revision notes for each unit, and a topic-wise question bank covering recruitment, grievance handling, and HRIS. Use them in this order: notes first, paper second, assignment third. That sequence gives you the cleanest revision arc.