The BCOE 144 Solved Guess Paper on this page is a 19 page PDF built for students of Office Management and Secretarial Practice, the Discipline Specific Elective studied in Semester VI of the IGNOU B.Com (General) CBCS programme. It carries 14 exam style questions with complete written answers, mapped block by block to the IGNOU self learning material.
Every question in the file was chosen after reading six actual term end papers, from June 2023 through to December 2025, and checking which topics keep returning and which ones have gone quiet long enough to be due. Nothing here is invented. Each answer is written from the BCOE 144 book itself, inside the word limit the mark allotment allows.
Five complete sample answers are published openly below so you can judge the writing before you ask for the rest. The remaining nine solved questions are shared on request over WhatsApp.
BCOE 144 Guess Paper Key Facts
| Course code and title: | BCOE 144 Office Management and Secretarial Practice (IGNOU prints the code as BCOE-144) |
|---|---|
| Programme: | Bachelor of Commerce (General) CBCS, programme code BCOMG |
| Placement: | Discipline Specific Elective, Semester VI, 6 credits |
| Course structure: | 6 blocks and 21 units |
| Questions in the guess paper: | 14 with full answers |
| Sample answers published on this page: | 5, drawn from 5 different blocks |
| Answers shared after enquiry: | 9 |
| Past papers analysed: | 6 sessions, June 2023 to December 2025 |
| Term end exam: | 3 hours, maximum marks 100, weightage 70 per cent, attempt any five questions |
| Target sessions: | June 2026 and December 2026 |
| Support and delivery: | WhatsApp 9899436384 |
What the BCOE 144 Solved Guess Paper Contains for Office Management and Secretarial Practice
The file contains 14 exam style questions with complete answers, covering all six blocks and drawing on 21 units of the BCOE 144 syllabus, plus an exam strategy section and a topic frequency table built from six past papers.
The answers are not bullet dumps. A 20 mark question is answered at roughly 450 words, a 10 mark part at roughly 250 words, and a short note at roughly 150 words, which is what a three hour paper actually allows you to write. Each answer opens with the definition the book gives, develops the numbered list the examiner expects, and closes with a short evaluative paragraph.
Where the syllabus asks you to distinguish between two things, such as delegation against decentralisation or internet banking against mobile banking, the answer is set out as a table. Examiners mark comparisons faster when they are tabulated, and students remember them better in the hall.
The same structure runs across our wider IGNOU Solved Guess Paper library, so a student taking two or three electives in the same session does not have to relearn a new format each time.
Five Sample Solved Answers from the BCOE 144 Office Management and Secretarial Practice Guess Paper
The five samples below are reproduced in full from the BCOE 144 file, one each from Block 1, Block 2, Block 3, Block 5 and Block 6, so you can see the depth of every block before deciding.
These are complete answers, not extracts. Read one of them end to end and you will know exactly what the other nine look like.
Sample 1: Roles and Duties of an Office Manager
Discuss in detail the roles and duties of an office manager with the help of suitable examples.
Meaning of an office manager's roles
Roles may be defined as those behaviours that are either specified or expected from a person while performing a particular job or working in a particular position in an organisation.
Roles of an office manager
- Leader: leads office staff and acts as a role model, inspiring subordinates by words and actions.
- Motivator: understands the needs of subordinates and integrates personal goals with office goals.
- Trainer: coaches and guides new employees and arranges orientation and refresher training.
- Organiser: responsible for office organisation and arranges meetings, seminars and events.
- Supervisor: directs, guides and supervises subordinates to ensure no mistakes occur.
- Communicator: sends work instructions and prepares reports, orders, circulars and presentations.
- Delegator: assigns routine tasks to subordinates as per their capabilities.
- Evaluator: monitors and evaluates performance for improvement, promotions and pay raises.
- Information disseminator: filters internal and external information and passes it to decision centres.
- Spokesperson: communicates organisation policies and plans to stakeholders and subordinates.
- Problem solver: handles routine and non routine problems arising in the office.
- Coordinator: synchronises and harmonises the efforts of all employees, which is the essence of management.
- Initiator: conceives new ways of working and brings in planned changes.
- Negotiator: negotiates with staff, co-workers and customers to build beneficial relationships.
- Resource allocator: ensures machines, equipment and layout are optimally available to all.
Duties of an office manager
- Maintaining office services by organising operations, payroll, correspondence, filing and supplies.
- Providing past references by defining record retention procedures.
- Maintaining office efficiency through layout, material and equipment planning.
- Designing and implementing office policies and procedures.
- Employee scheduling and assignment for optimum resource allocation.
- Providing relevant information and report summaries to top management.
- Ensuring continuity of the office through recruitment, orientation and training support.
- Motivating office staff by fair evaluation and promotion rules.
- Updating himself or herself through workshops and professional networks.
- Managing office budgets and initiating corrective action on variances.
- Accomplishing team efforts by liaising with staff, suppliers and clients.
Conclusion
An office manager performs multiple inter-related roles and duties, acting as leader, coordinator and resource allocator, to ensure smooth, efficient and goal directed functioning of the office.
Sample 2: Indexing, Meaning and Types
What is indexing? Discuss the different types of indexing.
Meaning of indexing
Indexing is the act of describing or classifying by index terms or other symbols. It is the technique of deciding the name, subject or other subtitle under which the archives are to be recorded and filed. An index is a demonstrative list used for locating a specific record in the filing system, and it is an important aid to filing, since filing without indexing is imperfect.
Types of indexing
- Page indexing: a few pages are allotted to each alphabet, each with a tab displaying the letter, and references, usually numbers, are noted under each. It includes the bound book index, in which entries are made in a bound register, and the loose leaf book index, whose pages can be removed or inserted.
- Loose or vertical card indexing: separate cards of uniform size are assigned to each subject, customer or document and arranged vertically.
- Visible card indexing: cards are laid flat in transparent covers in a tray so that the edge of each card projects and stays visible.
- Strip indexing: a form of visible card indexing used when entries are limited to a few lines, such as names and addresses.
- Wheel or rotary indexing: a modified visible card index in which cards are arranged around the circumference of a wheel, and a single wheel can hold nearly 5,000 cards.
Conclusion
Indexing classifies records under suitable terms for quick location. The main types, that is page, vertical card, visible card, strip and wheel indexing, are chosen to suit the size and needs of the office.
Sample 3: Office Etiquette with Ten Do's and Ten Don'ts
What are office etiquettes? List out ten do's and ten don'ts for office etiquette.
Meaning of office etiquette
Etiquette is defined as the formal manners and rules that are followed in social or professional settings. In simpler words, etiquette is good behaviour.
Office etiquette is an important part of company culture. Observing it creates a positive and efficient working environment, earns a good reputation and enhances productivity and overall performance at work.
| Ten do's of office etiquette | Ten don'ts of office etiquette |
|---|---|
| Reach the office on time | Avoid taking personal calls at your desk |
| Reply to colleagues' messages in time | Do not interrupt colleagues when they are speaking |
| Be mindful of your body language | Do not be late to work |
| Be a team player | Avoid gossiping about others |
| When sick, stay at home | Refrain from getting too personal at work |
| Show attentiveness in meetings | Avoid cursing in the workplace |
| Praise fellow workers for good work | Avoid overdoing perfume or aftershave |
| Treat others fairly | Never adopt a casual attitude at work |
| Keep your workstation clean and tidy | Never drink alcohol or smoke at work |
| Keep office attire professional | Never criticise or make fun of colleagues |
Conclusion
Office etiquette is the code of good professional behaviour. Following the do's and avoiding the don'ts builds a respectful, disciplined and productive workplace.
Sample 4: Online Banking and Types of Bank Accounts
What are the different types of online banking? Differentiate between internet banking and mobile banking. Also explain the various types of accounts that can be opened in a bank.
Meaning of online banking
Online banking is a medium of delivering banking services that allows the customer to access their accounts from anywhere in the world in a timely and cost effective manner.
Online banking services are classified into four categories, that is internet banking, mobile banking, ATMs, and debit and credit cards. Internet banking lets an individual move funds between accounts through online transfers, and is further divided into information only, information transfer and electronic transactional services. Mobile banking enables financial transactions over a mobile handset through mobile applications, SMS banking and USSD.
| Basis | Internet banking | Mobile banking |
|---|---|---|
| Device used | Operated through a computer or web browser over the internet | Operated through a mobile device |
| Main use | Used mainly to transfer funds between accounts | Enables a wider range of transactions on the move |
| Channels | Information, transfer and transactional services | Mobile applications, SMS banking and USSD |
Types of bank accounts
- Savings account: opened to save money, the bank pays interest and there is a withdrawal restriction.
- Current account: mainly for businessmen, no interest, overdraft facility and unlimited transactions.
- Recurring deposit account: a fixed amount is deposited every month until a fixed maturity date.
- Fixed deposit account: a one time deposit for a fixed period on which the bank pays interest.
- Demat account: holds shares and securities in electronic or dematerialised format.
- NRI account: for non resident Indians, with the sub types NRO, NRE and FCNR.
Conclusion
Online banking delivers banking anywhere through internet, mobile, ATM and card channels. Internet and mobile banking differ in device and services, while savings, current, recurring deposit, fixed deposit, demat and NRI accounts meet varied customer needs.
Sample 5: Meetings, Classification, Requisites and Quorum
What are the various ways in which a meeting can be classified? Discuss the requisites of a valid meeting and explain the concept of quorum.
Meaning of a meeting
A meeting may be defined as the gathering or assembly or coming together of two or more persons for the transaction of any lawful business of common interest.
Classification of meetings
- Public meetings: attended by members of the public through a general invitation in newspapers or posters, and held to disseminate information or create public opinion.
- Private meetings: admission is restricted to members of an association or society such as companies, trade unions and clubs. These are further classified into general meetings and committee or sub committee meetings.
- General meetings: held once a year as the annual general meeting, or as a special or extraordinary general meeting for urgent business.
- Committee meetings: meetings of the board or managing committee to frame policies and take decisions.
Requisites of a valid meeting
- It must be convened properly by a duly authorised person or authority.
- A proper notice must be sent to all who are entitled to attend or vote.
- It must be lawful, that is held at a lawful place for a lawful purpose.
- It must have the prescribed quorum.
- It must be presided over by a chairman.
- Proceedings must be regulated according to the governing law.
- A proper record of the proceedings, that is the minutes, must be kept.
Quorum
Quorum means the attendance of a minimum number of authorised persons for the valid transaction of business. Where no quorum is prescribed, at least two persons must be present, as one person cannot constitute a meeting. The quorum must be present not only at the beginning but maintained throughout the meeting. However, quorum is not necessary for a public meeting.
Conclusion
Meetings are classified into public and private types, the latter covering general and committee meetings. A valid meeting needs proper convening, notice, lawfulness, quorum, a chairman, regulated proceedings and minutes, quorum being the minimum members required throughout.
If reading these five has told you what you needed to know, the other nine solved questions are one message away. Students who also want the raw papers to practise against usually pick up an IGNOU Previous Year Question Paper set alongside the guess paper, and work through both in the same sitting.
Ask for the complete BCOE 144 file
Send the course code on WhatsApp and you will receive the remaining nine solved questions along with the exam strategy pages and the frequency table.
WhatsApp 9899436384Question and Page Index of the BCOE 144 Guess Paper File
The BCOE 144 file runs to 19 pages: pages 2 to 16 hold the 14 solved answers, pages 17 and 18 hold the exam strategy and frequency analysis, and page 19 closes the file.
The index below is the full contents list. Five of these are open on this page, and the nine marked as shared on request are sent over WhatsApp.
| No. | Question topic | Marks | Block and unit | Pages | Availability |
|---|---|---|---|---|---|
| 1 | Roles and duties of an office manager | 20 | Block 2, Unit 6 | 2 to 3 | Open above |
| 2 | Office management, concept and functions | 10 + 10 | Block 2, Unit 5 | 3 to 4 | Shared on request |
| 3 | Secretary, qualifications and government department functions | 10 + 10 | Block 6, Units 18 and 19 | 4 to 5 | Shared on request |
| 4 | Indexing, meaning and types | 10 | Block 3, Unit 8 | 5 | Open above |
| 5 | Filing, good filing system and steps of the filing procedure | 10 + 10 | Block 3, Unit 7 | 6 | Shared on request |
| 6 | Digital publishing platform, concept, advantages and disadvantages | 10 + 10 | Block 3, Unit 9 | 7 | Shared on request |
| 7 | Office etiquette, ten do's and ten don'ts | 10 + 10 | Block 1, Unit 3 | 8 | Open above |
| 8 | Work from home, advantages and disadvantages | 10 + 10 | Block 1, Unit 2 | 8 to 9 | Shared on request |
| 9 | Office location, factors and types of offices | 10 + 10 | Block 1, Unit 1 | 10 | Shared on request |
| 10 | Office forms, types and internal against external forms | 10 + 10 | Block 4, Unit 10 | 11 | Shared on request |
| 11 | Centralisation, decentralisation and delegation | 20 | Block 2, Unit 4 | 12 to 13 | Shared on request |
| 12 | Online banking and types of bank accounts | 10 + 10 | Block 5, Unit 15 | 13 to 14 | Open above |
| 13 | Meetings, classification, requisites and quorum | 20 | Block 6, Unit 20 | 14 to 15 | Open above |
| 14 | Short notes on cloud computing, web conferencing, budget and mailing procedures | 4 x 5 = 20 | Blocks 5 and 6 | 15 to 16 | Shared on request |
BCOE 144 is a theory course, so there is no practical file, project report or viva component attached to it. The whole 100 marks of the term end paper are written, which is why a question level index like the one above is more useful here than a lab or practical index would be.
Block and Unit Coverage of BCOE 144 Office Management and Secretarial Practice
BCOE 144 is divided into 6 blocks and 21 units, and the guess paper draws questions from every one of those blocks, with the heaviest weight on Blocks 1, 2, 3 and 6.
Knowing which unit a question sits in matters more than it sounds. If you know a topic belongs to Block 6, you also know it will usually be asked alongside secretarial work or meetings, and you can revise the pair together.
| Block | Block title | Units | Unit titles | Questions in the guess paper |
|---|---|---|---|---|
| Block 1 | Introduction to Office | 1 to 3 | About the Office; Office Space and Virtual Space; Office Etiquette | 3 |
| Block 2 | Office Organisation and Management | 4 to 6 | Organising an Office; Office Management; Duties and Responsibilities of Office Manager | 3 |
| Block 3 | Filing, Indexing and Publishing | 7 to 9 | Filing of Documents; Indexing Documents; Publishing Documents | 3 |
| Block 4 | Mailing Procedures and Forms Used in Office | 10 to 12 | Office Forms; Office Stationery; Mailing Procedures | 1 full question and 1 short note |
| Block 5 | Modern Office Equipments and Systems | 13 to 15 | Modern Office Equipments; Modern Office System; Banking Facilities and Modes of Payment | 1 full question and 1 short note |
| Block 6 | Budget, Audit and Secretarial Practice | 16 to 21 | Budget; Audit; Nature and Scope of Secretarial Work; Secretarial Functions in Organisation; General Principle of Meetings; Conduct of Meeting | 2 full questions and 1 short note |
Students who want the underlying reading before they attempt the guess paper can start from the BCOE 144 Study Material page, which follows the same block order used in the table above. The unit titles listed here match the official course structure hosted on eGyanKosh.
How the BCOE 144 Guess Paper Was Prepared from Previous Year Question Papers
Six term end papers were read question by question, from June 2023 to December 2025, and every topic was scored on how often it appeared and how long it had been absent before the 14 questions were shortlisted.
The method is deliberately unglamorous. Each paper was broken into its nine questions, every sub part was tagged to a block and unit, and the tags were tallied into the frequency grid you can see further down this page. Topics with four or more appearances were marked high priority.
A second filter was then applied for gaps. A topic that appeared consistently until December 2024 and then vanished from both 2025 papers is statistically due, and several questions in this file were shortlisted on exactly that reasoning rather than on raw frequency alone.
Only after the shortlist was fixed were the answers written, each one traced back to the wording of the BCOE 144 unit it comes from. Where the book gives a numbered list of five characteristics or eight advantages, the answer keeps that exact count, because examiners mark against the book and not against a paraphrase.
The official question papers used for this analysis are published in the IGNOU term end question paper archive, and anyone can verify the pattern claims made on this page against the same files.
Topic Frequency Across Six BCOE 144 Question Papers
Thirteen topics in BCOE 144 qualified as high priority after appearing in three or more of the last six papers or showing a clear recent gap, and all thirteen are answered in full inside the file.
Read this table before you decide what to revise. It is the single most useful page in the file for a student who is short on time.
| Topic | Jun 2023 | Dec 2023 | Jun 2024 | Dec 2024 | Jun 2025 | Dec 2025 | Priority |
|---|---|---|---|---|---|---|---|
| Roles and duties of office manager | Yes | Yes | Yes | No | Yes | No | High |
| Office management concept and functions | Yes | Yes | No | No | Yes | No | High |
| Office etiquette, do's and don'ts | Yes | Yes | Yes | Yes | No | No | High |
| Indexing and its types | No | Yes | No | Yes | Yes | Yes | High |
| Filing system and filing process | No | Yes | Yes | No | Yes | Yes | High |
| Digital publishing platform | Yes | No | No | Yes | Yes | Yes | High |
| Work from home | No | No | No | Yes | Yes | Yes | High |
| Office location and types of offices | No | No | Yes | Yes | No | Yes | High |
| Office forms, internal, external and e-forms | Yes | Yes | No | Yes | No | Yes | High |
| Centralisation, decentralisation and delegation | Yes | Yes | No | Yes | No | Yes | High |
| Online banking, internet against mobile | Yes | Yes | No | No | Yes | No | High |
| Secretary, duties and qualifications | Yes | Yes | Yes | No | Yes | Yes | High |
| Meetings, classification, requisites and quorum | No | No | Yes | Yes | No | Yes | High |
| Cloud computing and cloud storage | Yes | Yes | No | No | Yes | Yes | Medium |
| Web conferencing | Yes | No | Yes | No | Yes | No | Medium |
| Budget and types of budget | No | No | Yes | No | No | No | Medium |
| E-mail and mailing management | No | Yes | No | No | Yes | No | Medium |
| Requisition and issue of stationery | No | Yes | No | No | Yes | No | Medium |
| Office mechanisation and equipment | No | No | Yes | Yes | No | No | Medium |
| Types of bank accounts | No | No | No | No | Yes | Yes | Medium |
| Line, functional and committee organisation | No | No | Yes | Yes | Yes | No | Medium |
| Planning and the planning process | No | No | No | No | No | Yes | Low |
| Virtual office and virtual meeting space | No | Yes | No | No | No | Yes | Low |
| Audit and its importance | No | No | No | No | No | Yes | Low |
Two honest notes on this table. First, a guess paper narrows your revision, it does not replace the syllabus, and the medium and low priority rows are still examinable. Second, the file also tells you what to skip, which is the part most students find more useful than the shortlist itself.
BCOE 144 Exam Pattern and Marking Scheme for Office Management and Secretarial Practice
The BCOE 144 term end paper runs for 3 hours, carries maximum marks of 100 with 70 per cent weightage, prints nine questions, and asks you to attempt any five, all carrying equal marks of 20.
Because you only answer five out of nine, a well chosen shortlist of thirteen or fourteen topics genuinely covers you. The paper is printed in both English and Hindi, and you may answer in either medium.
| Element | Detail |
|---|---|
| Duration | 3 hours |
| Maximum marks | 100, with a term end weightage of 70 per cent |
| Questions printed | 9 |
| Questions to attempt | Any 5, all carrying equal marks |
| Marks per question | 20 |
| Common mark splits | Full 20, 10 + 10, or uneven splits such as 8 + 12 and 15 + 5 |
| Short note question | Usually the last question, 4 notes out of 6 options at 5 marks each |
| Suggested word targets | 20 marks near 450 words, 10 marks near 250 words, 5 mark note near 150 words |
| Suggested time per question | Around 30 minutes |
| Medium | English and Hindi |
One planning point worth repeating. The short note question is the cheapest 20 marks in the paper, because four notes of 150 words each are far quicker to write than one 450 word essay, and the file therefore treats it as a priority rather than an afterthought.
Who This BCOE 144 Guess Paper Is For
It is built for BCOMG students sitting the Semester VI BCOE 144 paper in June 2026 or December 2026, including backlog candidates and re-registered students clearing the elective.
The typical reader is someone working a job, studying in the evenings, and with three or four weeks left. That person does not need another 200 page book. They need to know which thirteen topics are worth the time and what a full mark answer looks like on paper.
It also suits students who have already read the units once and now want to convert reading into writing practice. Revision without a written attempt is the most common reason marks fall short in a descriptive commerce paper.
We prepare the same kind of shortlist for other IGNOU programmes as well. Students taking English alongside commerce electives often ask for the BAEGH Guess Paper set, which covers the Bachelor of Arts (Honours) English (BAEGH) and the Bachelor of Arts (English) Major (BAFEG) courses in the same format used here.
How to Get the Complete BCOE 144 Solved Guess Paper for June and December 2026
Message the course code to 9899436384 on WhatsApp and the complete BCOE 144 Solved Guess Paper, all 14 answers with the strategy and frequency pages, is sent to you as a PDF.
There is no account to create and no form to fill. Nine of the fourteen answers are not published on this page, and those are what you receive along with the exam strategy pages and the full frequency grid.
If you are unsure whether the file fits your revision plan, say so in the message. It is a fair question, and a short honest answer is better for both sides than a sale you regret two days later.
Get all 14 solved questions for BCOE 144
Send us the code BCOE 144 and mention your exam session, June 2026 or December 2026, and we will share the file and answer any doubt on the answers.
WhatsApp 9899436384BCOE 144 Guess Paper Questions Students Ask
What is included in the BCOE 144 Solved Guess Paper for the 2026 sessions?
The BCOE 144 file carries 14 exam style questions with complete written answers, covering all six blocks of Office Management and Secretarial Practice. It also includes an exam strategy section on pattern and word targets, a list of topics not worth over preparing, and a session by session frequency table built from six past term end papers. Five answers are published openly on this page and the remaining nine are shared on WhatsApp.
Is the BCOE 144 guess paper based on IGNOU previous year question papers?
Yes. Six official BCOE 144 term end papers, from June 2023 through to December 2025, were read question by question and tagged to blocks and units. Topics were then ranked by how often they appeared and how long they had been absent. The 14 questions in the file are the output of that tally, not a general list of important topics copied from elsewhere.
How many questions does the BCOE 144 Office Management and Secretarial Practice guess paper contain?
It contains 14 questions with full answers across 19 pages. Five of those, on office manager roles, indexing, office etiquette, online banking and meetings, are reproduced in full on this page as samples. The other nine, including filing, office forms, centralisation, work from home and the short notes set, are sent after you message us on WhatsApp at 9899436384.
Does BCOE 144 have a practical file or project work along with the exam?
No. BCOE 144 Office Management and Secretarial Practice is a theory course of 6 credits, so there is no practical file, laboratory record or project report attached to it. Assessment is the term end written paper carrying 70 per cent weightage, together with the assignment carrying the remaining 30 per cent. The guess paper is therefore built entirely around the written paper.
What is the exam pattern for the BCOE 144 term end paper?
The BCOE 144 paper runs for three hours with maximum marks of 100 and a weightage of 70 per cent. Nine questions are printed and you attempt any five, each carrying 20 marks. Questions appear as a single 20 mark question, as 10 plus 10, as uneven splits, or as a short note set of four notes from six options at five marks each.
Which blocks and units of BCOE 144 does the guess paper cover?
All six blocks and material drawn from across the 21 units. Block 1 covers the office, virtual space and etiquette, Block 2 covers organisation and management, Block 3 covers filing, indexing and publishing, Block 4 covers forms, stationery and mailing, Block 5 covers equipment, systems and banking, and Block 6 covers budget, audit, secretarial work and meetings.
Will the same BCOE 144 guess paper work for both June 2026 and December 2026?
Yes, it is prepared for both 2026 term end sessions. IGNOU conducts term end examinations only in June and December, and the BCOE 144 syllabus and block structure are the same for both. The frequency analysis already covers three June sessions and three December sessions, so no topic in the shortlist depends on one particular month.
How do I get the complete BCOE 144 guess paper with answers?
Send a WhatsApp message to 9899436384 with the code BCOE 144 and your exam session. The complete PDF with all 14 solved answers, the strategy pages and the frequency table is shared with you directly. If you have a doubt on any answer after reading it, you can reply on the same number and our faculty will clarify it for you.