Our Privacy Policy
Your privacy matters to us. This policy explains how Unnati Education collects, uses, and safeguards your personal information when you use our services.
Introduction
Unnati Education ("we," "our," or "us") operates the website unnatieducations.com and provides educational coaching services for NIOS, IGNOU, CBSE, and B.Ed programs. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with our services — whether through our website, WhatsApp, phone, or in-person consultations.
By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our practices, please do not use our services.
1. Information We Collect
Personal Information
When you enquire about or enrol in our programs, we may collect: name, phone number, email address, educational background, current program interest, and communication preferences. This information is collected when you fill out a contact form, message us on WhatsApp, call our helpline, or visit our centre.
Usage Data
We may automatically collect technical information about your visit to our website, including: browser type and version, device type, pages visited, referral source, time spent on pages, and IP address. This helps us understand how visitors use our site and improve the experience.
Payment Information
For paid programs, we may collect transaction details including program name, amount paid, date, and payment method. We do not store full credit or debit card numbers — all payment processing is handled by secure third-party payment gateways.
Communication Data
If you contact us via WhatsApp, email, or phone, we may store records of those communications including the content, date, time, and purpose. This helps us provide consistent and effective support.
2. How We Use Your Information
Providing Services
We use your information to process admissions, deliver study materials, send academic updates, provide counselling, and respond to your enquiries.
Communication
We may send you important updates about your program, examination schedules, assignment deadlines, and institution announcements via WhatsApp, SMS, or email. You can opt out of marketing communications at any time.
Improvement
Usage data helps us analyse website traffic, identify popular content, fix technical issues, and enhance the overall user experience on our platform.
Legal Compliance
We may use your data to comply with applicable laws, regulations, and institutional reporting requirements — particularly those mandated by NIOS, IGNOU, or other educational boards.
4. Data Security
Our Commitment
We take data security seriously. We use industry-standard encryption (SSL/TLS) for all data transmitted between your browser and our servers. Our internal systems are protected by access controls, regular security audits, and up-to-date software.
Access Control
Access to personal data is restricted to authorised personnel only. All staff with access to student information are required to follow strict data handling protocols and confidentiality agreements.
Data Retention
We retain your personal information only as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required by law. Typically, student records are retained for at least 5 years after program completion for institutional and regulatory purposes.
Breach Notification
In the event of a data breach that affects your personal information, we will notify you via email and/or WhatsApp within 72 hours of discovering the breach, as required by applicable data protection laws.
5. Your Rights
Access & Portability
You have the right to request a copy of all personal information we hold about you, in a structured and commonly used format.
Correction
If you believe any information we hold is inaccurate or outdated, you can request correction at any time by contacting us.
Deletion
You can request the deletion of your personal information, subject to any legal or regulatory retention obligations. We will respond to such requests within 30 days.
Opt-Out
You may opt out of receiving marketing communications from us at any time by clicking the unsubscribe link in any email or by telling us directly on WhatsApp or phone.
Withdraw Consent
Where we process your data based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of prior processing.
6. Third-Party Services
Educational Boards
We may share necessary student data with NIOS, IGNOU, CBSE, and other relevant educational boards as required for examinations, certifications, and institutional reporting.
Payment Processors
When you make a payment, your transaction data is processed by secure third-party payment gateways (e.g., Razorpay, Paytm). We do not store your card details.
Analytics
We use Google Analytics to understand website traffic and user behaviour. This service may collect data about your visit according to its own privacy policy.
Communications via our WhatsApp Business account are also subject to Meta's WhatsApp Privacy Policy. We recommend reviewing it at whatsapp.com/legal/privacy-policy/
7. Data Retention
Student Records
Academic and enrollment records are retained for a minimum of 5 years after program completion or discontinuation, as required by educational board regulations and for our own quality assurance purposes.
Communication Logs
WhatsApp, email, and phone communication records are retained for up to 3 years for support and quality purposes.
Website Analytics
Aggregated and anonymised analytics data may be retained indefinitely for trend analysis. This data cannot be used to identify you personally.
Marketing Data
If you have opted into marketing communications, we retain your contact details until you unsubscribe. Upon unsubscription, your data is removed from active marketing lists within 30 days.
8. Children's Privacy
Age Requirements
Our services are intended for students who are 18 years of age or older. We do not knowingly collect personal information from anyone under 18 without verified parental or guardian consent.
Parental Consent
If we discover that we have collected data from a minor without appropriate consent, we will take steps to delete that information as soon as possible.
9. Changes to This Policy
Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated "Last Updated" date.
Notification
For significant changes, we will notify you via email or WhatsApp. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
Questions?
If you have any questions, concerns, or requests related to this Privacy Policy or your personal data, please contact us through any of the channels below.
Response Time
We aim to respond to all privacy-related requests within 7 business days. For urgent matters, please call us directly.
Have Privacy Concerns?
Our team is available to help with any questions about your data.